Welcome to AIG Workers' Compensation Claims

Responding to a claim is never a process. It’s a partnership, and we're here to help.

Workers' Compensation Claims

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, while providing you with the personal and proactive support needed to get you and your business back on its feet.


AIG Workers' Compensation Tools and Resources

Learn state workers’ compensation posting requirements and print notices instantly, including information on medical networks and other tools available for that state. Access the Posting Notice Site here.  

In the event of a 911 emergency, the injured worker should immediately notify their employer, and seek treatment at the nearest hospital.


1. Immediately report the injury to your supervisor or your human resources personnel.

2. Seek medical treatment at the nearest occupational health clinic. For a list of providers, visit https://www.aig.com/intellirisk. To search for a provider:

  • Click on "Find Medical Care" and then the link "Find nearby medical care."
  • Do a radius search, and under the Provider Types, select ‘‘First Treatment Providers.’’
  • To narrow your search, choose "Occupational/Industrial Medicine."

3. Your supervisor or human resources personnel will give you a Optum Pharmacy First Fill document. Take this document with you to a medical facility as well as the pharmacy information, if you are given a script for your work-related injury.

4. Let your supervisor or human resources personnel know when you have received medical treatment, and the results of the visit (i.e., work restrictions or full duty).


1. Report the injury immediately to AIG by closing the “Steps for Reporting an Injury” information and using the “First Notice of Loss” instructions for the type of claim you need to report (Workers’ Compensation, USL&H, or Defense Based Act).

2. Direct employee to the nearest occupational clinic and provide them with an Optum Pharmacy First Fill document. For a list of providers, visit https://www.aig.com/intellirisk. Refer to the search instructions under the Injured Employee section.

Productivity Edge

If you are enrolled in Productivity Edge, please report your claim through the Nurse Triage phone number.

Report a Claim

Available 24/7 every day of the year, this online system simplifies First Notice of Loss reporting and expedites claims communications by allowing you to submit your forms and manage your claim whenever and wherever it’s most convenient.

Reporting by Phone

AIG also accepts First Notice of Loss reporting by phone:

  • Construction Risk Workers' Compensation: 800-910-2667
  • Excess Workers' Compensation: 866-473-0756
  • Primary Workers' Compensation: 877-399-6442

Workers' Compensation First Notice of Loss Questions

Learn what questions to expect when reporting an injury.

Reporting by LS-202

Effective December 1, 2010 USL&H claims can no longer be reported via telephone or online and must be reported on a LS-202 form (Employers First Report of Injury). The completed form should be sent to the Department of Labor at the following address:

U.S. Department of Labor

Office of Workers’ Compensation Programs
Division of Longshore and Harbor Workers’ Compensation
201 Varick Street, Room 740
Post Office Box 249
New York, NY 10014-0249

A copy of the completed form should also be sent to AIG by email, fax or mail.

Accident State: Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, Virginia, West Virginia, Wisconsin

Mailing Address:

Po Box 305902
Nashville, TN 37230-5902

Email Address: easternwcnewloss@aig.com

Fax Number: 866-420-1404

Accident State: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming

Mailing Address:

Po Box 25971
Shawnee Mission, KS 66225

Email Address: easternwcnewloss@aig.com

Fax Number: 866-739-6981

For your reference the Department of Labor website can be accessed here.

Reporting by LS-202

Report a Defense Based Act (DBA) or World Source Workers’ Compensation claim using our online form.

For your reference the Department of Labor website can be accessed here.

Find a Provider or Pharmacy

Search for and obtain listings of providers, facilities, or pharmacies that are members of networks that apply to claims administered by AIG Claims, Inc. 

Medical Card

Create a Medical Card that an injured worker can take to their provider for information on how to access AIG medical approval, schedule services, or submit medical bills.

Injured Workers or Providers – please click here and select “Medical Card” in the upper right area of the screen. Enter the benefit state (all other info is optional) and click “Create Medical Card.”

Workers’ Compensation Claims Guide by State

Get state forms, medical network information, cost containment programs, pharmacy network information, and additional state source information. Learn more here.

Employment State: Alaska, Arizona, Arkansas, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oregon, Utah, Washington, Wyoming

Inquiry Phone Number: 877-802-5246

Eastern Zone General Fax Number (non-FROI): 866-958-1211

Western Zone General Fax Number (non-FROI): 866-739-6983

Medical Bills Mailing Address:

Eastern Zone
Attn: Workers Compensation
P.O. Box 25908
Shawnee Mission, KS 66225

Western Zone
Attn: Workers Compensation
P.O. Box 25972
Shawnee Mission, KS 66225

Attn: Workers Compensation
P.O. Box 25977
Shawnee Mission, KS 66225

Attn: Workers Compensation
P.O. Box 25975
Shawnee Mission, KS 66225

AIG Workers' Compensation Advantages

Technical Expertise

Settlement Strategy: Finding the right opportunities for settlement at the earliest possible time, maximizing value on claims most likely to develop adversely over time.   

Automated Guidance: Automated referrals help to ensure that we bring  in the right resources to guide medical care for the  injured worker. Alerts and frequent scoring ensure  that the claim representative and their manager identify claims with potential to develop adversely.

Expert Handling: We have expert Senior Technical Specialists ready  to handle the most complex claims while AIG’s Advanced Injury Analytics automatically ensures  that the claim gets to the right hands on day one.

Insights and Risk Prevention

AIG Go WC: A mobile-friendly solution for injured workers provides current insight and information about their claims. Log in now

Advanced Injury Analytics: Proprietary technology reviews claim revealing early insights into the most complex cases and guiding actions towards the best outcome. Learn more now.


IntelliRisk: AIG’s award winning system makes detailed claim information available real-time giving clients and brokers the power to manage risk more effectively.

Productivity Edge: A Nurse Triage and Outcome Based Network (OBN) program provides guidance and ensures that the injured worker gets the right treatment.

Claims Engagement: AIG’s Claims Engagement team works with larger clients to ensure that custom programs provide the best service possible. Contact us today.

MyAIG: Log in to gain access to our full suite of electronic service tools and the Risk Tool System, our online risk management and loss control platform. Available for Specialty Workers’ Compensation program only. Log in now.