Claims information for brokers

AIG helps clients reduce and manage risks through the use of global claims data, fraud trend analysis, market leading insights, and a dedicated professional network of specialist adjusters. 

A proactive partnership with the customer is key to resolving claims quickly, understanding potential risks, and learning ways to avoid a loss. 


AIG Claims Capabilities Across Business Lines

The AIG Advantage

  • Embeds claims engagement teams throughout the account lifecycle who partner with clients and brokers to support AIG underwriting and lead the overall claims process in response to client needs

  • Proactively approaches each claim as a significant client event requiring timely communication and collaboration leading to effective resolutions aligned with the client’s financial, reputational, and business continuity priorities

  • Utilizes AIG’s IntelliRisk® RMIS system to help our clients manage their total cost of risk through data-driven analytics that deliver risk management insights and strategies

  • Provides tenured team of 1,900+ dedicated claims professionals in North America with specialized expertise by lines of business and specific products

  • Assigns claims across all lines of business by degree of complexity ensuring the right expert is assigned to the right claim at the right time

  • Seamlessly partners with third-party experts, including elite defense firms at pre-negotiated rates

  • Coordinates across underwriting, clients, brokers and claims to create global claims handling instructions and requirements ensuring alignment and accountability

  • Mobilizes North America and Multinational claims experts who collaborate with clients and brokers to provide consistent claims handling around the globe

  • Issues claim payments in local currencies and via foreign bank transfers around the world

AIG Claims Specialists

Cindy Koehler

North America Chief Claims Officer

Peter Macdonald

Head of North America Casualty and Workers’ Compensation Claims


Dean Owens

Head of Claims, NA GI Property

Alexandra Furth

Head of Claims, Lexington Insurance

Becky Cameron

Head of Claims, Canada

Brian Brown

Head of Claims Account Relationship Management

Eileen Duffy

Global Head of Personal Insurance Claims

Andy Chiu

Head of Staff Counsel  & Coverage Counsel

Andrew Taylor-Preston

Security Risk Advisory Lead, CrisiSolution

Downloadable Materials

209 KB
Claims Highlight Sheet

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the  terms, conditions and exclusions of each individual policy.  Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of  the scope and limitations of coverage.

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