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Global Claims Capabilities

AIG’s best-in-class claims team that ensures you get excellent, consistent service anywhere in the world.

A best-in-class global claims network

With unparalleled global expertise, technical know-how, excellence and an investment in innovation, our industry-leading claims teams know the best guidance to give and the best steps to take, because whatever the scenario, we’ve seen something like it before.

Thanks to our global network, we can mobilize experts from around the world in a matter of hours to provide support, from responding to the scene to sourcing resources to limit your business interruption. We work with you to share our decades of experience in emerging risks to help you avoid a loss in the first place.

Our unparalleled global reach:

  • Coordinates across underwriting, clients, brokers and claims to ensure alignment and accountability
  • Mobilizes North America and Multinational claims experts who collaborate with clients and brokers to provide consistent claims handling around the globe
  • Issues claim payments in local currencies and via foreign bank transfers around the world
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What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.

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