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Workers’ Compensation Claims

All the tools, information and support you need to help you submit and manage workers’ compensation claims

Helping you resolve workers’ comp claims as smoothly as possible

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your workers’ compensation claim quickly, while providing you with the personal and proactive support needed to get you and your business back on your feet.

Thanks to our global network, we can mobilize claims experts from around the world in a matter of hours. And our award-winning team knows the best guidance to give and the best steps to take—from transporting you home to limiting your business interruption.

 

The AIG Workers’ Compensation Advantage

Pre-Injury Consulting Services

  • Collaborates with clients to develop proactive workers’ compensation cost containment strategies
  • AIG’s pre-injury consultants help clients create a workplace that accommodates and encourages employees’ safe return to work
  • Provides efficient and cost-effective medical management programs to support and educate clients and employees before, during, and after injury

 

Superior Claims Service

  • In-house claims experts focuses on high severity claims for workers’ compensation and U.S. Longshore and Harbor claims
  • Reduces cost of employee injury claims and time off work via Nurse Triage and Outcome-Based Network Programs
  • Utilizes proven settlement strategies and a network of panel attorneys to help maximize settlement values and mitigate adverse developments

 

Claims Expertise

  • Embeds claims engagement teams throughout the account lifecycle who partner with clients and brokers to support AIG underwriting and lead the overall claims process in response to client needs
  • Offers clients access to IntelliRisk® for detailed claim information and automated reporting, enabling in-depth analysis to manage risk more effectively 

AIG – GB Partnership

  • AIG has entered into a strategic partnership with Gallagher Bassett Services, Inc. for the management of our “bundled” workers compensation claims in the U.S.  This involves our primary guaranteed cost claims, and deductible claims handled by AIG Claims through Sept. 30, 2022. 
  • AIG is leveraging Gallagher Bassett’s system for the AIG in house claims experts in the Major Case Unit (MCU) to manage the high severity Workers’ Compensation, Defense Base Act and U.S. Longshore and Harbor claims. 
  • AIG’s industry experts continue to oversee monitoring, tracking, reporting and issue escalation involving technical claims, medical management services and customer service.

IntelliRisk®

AIG’s award-winning system makes detailed claim information available, giving clients and brokers the power to manage risk more effectively.

Productivity Edge

Reduces cost of employee injury claims and time off work via Nurse Triage and Outcome-Based Network Programs

Read more (PDF)

Claims Engagement

AIG’s Claims Engagement team works with larger clients to ensure that custom programs provide the best service possible.

Contact List (PDF)

AIG Workers' Compensation Tools and Resources

For Injured Employees

  • If it’s an emergency, call 911 immediately. As soon as it is safe to do so, report the injury to your supervisor or human resources personnel.
  • Seek medical treatment at the nearest occupational health clinic. For a list of providers, visit https://www.aig.com/intellirisk
  • To search for a provider:
    • Click on "Find Medical Care" and then the link "Find nearby medical care."
    • Do a radius search, and under the Provider Types, select ‘‘First Treatment Providers.’’
    • To narrow your search, choose "Occupational/Industrial Medicine." Your supervisor or human resources personnel will give you an myMatrixx Pharmacy First Fill document if you are given a prescription for your work-related injury.
  • Let your supervisor or human resources personnel know when you’ve received treatment and the results of the visit.


For Employers

  • Report the injury immediately to AIG by closing the “Steps for Reporting an Injury” information and using the “First Notice of Loss” instructions for the type of claim you need to report (Workers’ Compensation, USL&H, or Defense Based Act).
  • Direct employee to the nearest occupational clinic and provide them with an myMatrixx Pharmacy First Fill document. For a list of providers, visit https://www.aig.com/intellirisk. Refer to the search instructions under the Injured Employee section.

The AIG – Gallagher Bassett partnership has several options for contacting us, depending on your specific needs.

For general claim needs – contact Gallagher Bassett Services, Inc. Offices.

GB Core Branches States Served
AIG East  (GB Branch 267)
6712 Brooklawn Parkway, Suite 100
Syracuse, NY 13211-2167

Toll Free: (833) 465-2499
Local: (315) 234-2600
Fax: (315) 234-2603
Email: GB-AIG_East_WC-Mail@gbtpa.com
States served: NY, NJ, PA, DE, MD, MA, RI, NH, CT, VT, DC

AIG Central  (GB Branch 268)
300 St. Peters Centre Boulevard, Suite 200
St. Peters, MO 63376-1694

Toll Free: (833) 465-2499
Local: (315) 234-2600
Fax: (315) 234-2604
Email: GB-AIG_Central_WC-Mail@gbtpa.com

States served: AL, AR, CO, FL, GA, IA, IL, IN, KY, LA, MO, MS, NC, NE, OH, OK, SC, SD, TN, TX, VA, WI, WV
AIG West  (GB Branch 269)
110 Woodmere Road, Suite 200
Folsom, CA 95630-4475

Toll Free: (833) 465-2499
Local: (315) 234-2600
Fax: (315) 234-2605
Email: GB-AIG_West_WC-Mail@gbtpa.com
States served: CA, AZ, UT, WY

For high severity Workers’ Compensation claims, or US Longshore & Harbor claims, contact AIG Claims Offices

AIG MCU  (GB Branch 272)
6712 Brooklawn Parkway, Suite 100
Syracuse, NY 13211-2167

Toll Free: (833) 465-2501
Local: (315) 234-2601
Fax: (315) 234-2606
Email: GB-AIG_MCU-Mail@gbtpa.com

 

AIG Federal (GB Branch 273)
6712 Brooklawn Parkway, Suite 100
Syracuse, NY 13211-2167

Toll Free: (833) 465-2500
Local: (315) 234-2602
Fax: (315) 234-2607
Email: GB-AIG_Federal-Mail@gbtpa.com

 

For Claims Medical Mailing Addresses

Benefit State(s) Mailing Address
Medical Bills  
All States except California Gallagher Bassett Services, Inc.
P.O. Box 2831
Clinton, IA 52733-2831
California Gallagher Bassett Services, Inc.
P.O. Box 2840
Clinton, IA 52733-2840
Medical Records and Correspondence (no medical bills)  
All States (Core Branches) Gallagher Bassett Services, Inc.
P.O. Box 4210
Clinton, IA 52733-4210
All States (MCU/Federal) Gallagher Bassett Services, Inc.
P.O. Box 4211
Clinton, IA 52733-4211
  • New York: Workers' Compensation Claims Guide

  • Tennessee: Workers' Compensation Claims Guide

  • North Carolina: Workers' Compensation Claims Guide