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Environmental Response Services for AIG Commercial Insureds

Pollution Incident and Environmental Response®(PIER®)
Call 877-PIER-NOW

If you are experiencing an environmental emergency and need response assistance, call 1-877-PIER-NOW (877-743-7669).

PIER is a nationwide network of environmental specialists providing AIG Commercial insureds with access to around the clock emergency response services when it really matters; promptly responding, assembling and dispatching the correct team of specialists, advising how to control remediation costs   and assisting with minimizing overall environmental liabilities. This value-added program accompanies your AIG Commercial policy—no registration fees, extra costs, or out-of pocket expenses in order to join. To access the PIER nationwide network of pre-qualified specialists including emergency response contractors, disaster recovery firms, environmental consultants, industrial hygienists, waste disposal firms, crisis management firms, and investigative services, use the link below to search for a specialist

When a crisis strikes, a company must act swiftly to mitigate losses and prevent reputational damages. Crisis Response coverage, which may be provided in your policy, provides access to pre-approved crisis management firms or public relations firms to assist in managing a potentially catastrophic event. 

If you are experiencing a crisis, call our 24-hour, toll-free crisis hotline 1-877-PIER-NOW (877-743-7669).

AIG has the largest dedicated pollution claims unit in the industry. Our clients benefit from professionals who are experienced and dedicated to handle high severity, complex litigation, cleanup, professional liability and business interruption claims. Our extensive in-house project management resources enable us to devote the right expertise to every aspect of a claim. 

To report a new claim, send an email to