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Personal Accident & Health Insurance Plans: Direct Marketing

Warranty and Service Programs

With 30+ years of experience in warranty programs, AIG creates solutions that align with brand and mission to generate greater customer loyalty.

Why choose AIG Warranty?

AIG Warranty is a premier services provider for the world’s largest and most respected brands. We help businesses provide their customers with reliable protection and support for their purchases, with products that span everything from warranty administration and customer service support to claims process and service contract underwriting.

For 30+ years, our warranty and insurance professionals have provided innovative solutions for consumer product manufacturers—including loyalty programs that add new revenue streams.

Our extensive and comprehensive network of service providers provides in-home, depot, or advanced-exchange product repair or replacement service for major appliances, HVAC, consumer electronics, mobile devices, whole home, jewelry, furniture, and more. We leverage operations in 120+ countries for multinational warranty solutions with dedicated account management and operational teams. 

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The AIG Advantage

Our experienced team of claims specialists handle 1.4 million U.S. claims annually. Through our cloud-based CRM solution and service management platform, we give clients and their customers an exceptional claims and servicing experience, unmatched in our industry.

Multinational Capabilities

Skilled in service contract and insurance underwriting, marketing, risk management, customer service, service fulfillment and reporting on a global scale

Seamless Customer Service

State-of-the-art systems for automated claims handling via call center, online or mobile applications to deliver a personalized and seamless customer experience

Best-in-Class Network

Low cost, high quality 50-state service network with open claims management that covers 99% of the U.S. population.

  • Delivers unparalleled service via cloud-based technology to schedule and dispatch reputable service technicians from the first call

  • Provides best-in-class nationwide service network with open claims management covering 99% of the U.S. population or in support of self-administered programs 

  • Employs state-of-the-art systems to automate claims via call center, online, or mobile app with claims specialists handling 1.5 million annual claims

  • Provides clients with skilled service contract and insurance underwriting, risk management, customer service, service fulfillment, marketing, and reporting on a global scale

  • Dedicates account management and operational teams focused on growth and quality for clients’ multinational programs 

  • Supports multinational warranty solutions with operations in 120+ countries

  • Collaborates with clients to build new warranty programs and takes over existing ones to support brands and build customer loyalty

  • Provides clients with innovative warranty solutions, strategic counsel, and program structures to align with clients’ financial objectives supported by dedicated actuarial, underwriting, and reinsurance experts

  • Delivers sustainable warranty solutions supporting clients’ long term objectives with some programs in place for 15+ years

Advantages in Action

Challenge

A multinational manufacturer had 20 separate extended warranty programs in 20 countries with different providers that were adversely affecting their brand image because of inconsistent service and cumbersome management.

Solution

AIG implemented its “Global Unity” platform that provided one unified program, including account management, underwriting, billing and collections and reporting globally.

AIG Benefit

Since inception, AIG’s global platform has helped the manufacturer’s program grow five times larger with superior customer service due to streamlined global account management and expertise.

Challenge

A national retailer was looking for innovative ways to grow their traditional warranty business due to stagnant sales.

Solution

AIG introduced a new service branding, new products and added monthly programs that aligned with the retailer’s mission. This included strategic placement of online offerings, store associate. training, price optimization and a dedicated support line for store personnel.

AIG Benefit

This innovative new branding and new products led to a 237% growth in U.S. sales for the client over a 3-year period.

Challenge

A retailer’s home warranty program was faltering because of its inability to service its customers with high quality and timely in-home service.

Solution

The retailer outsourced its home warranty program to AIG which implemented its best-in-class CRM platform and expansive service network to service the new client effectively.

AIG Benefit

Since outsourcing their business to AIG, retailer has dramatically increased customer service levels, reduced service costs and has grown their business in excess of 5% annually.

AIG Warranty Solutions

We can help grow your business through price optimization, training, new and improved distribution channels, and innovative product offerings. 

Our warranty programs include extended service plans, mobile insurance, and protection plans for retailers and manufacturers with 24/7 U.S.-based customer service.

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Brokers: Meet Your AIG Team

View contact information for AIG’s national product and distribution teams.

Downloadable Materials

Download PDF [148.0 kb]

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aig-warranty-and-service-programs-highlight-sheet.pdf
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Warranty & Service Program Highlight Sheet

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.

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