Claude E. Wade is Executive Vice President, Global Head of Operations & Shared Services and Chief Digital Officer of AIG. In this role he focuses on improving and simplifying the user experience for AIG colleagues, clients, distribution partners, and other stakeholders through a standardized data infrastructure and digital capabilities.
Mr. Wade, who has over 30 years of operational strategy and innovation experience, primarily with FORTUNE 100 companies, joined AIG from BlackRock where he most recently served as Global Head of Client Experience and Head of the Atlanta Innovation Hub. As Global Head of Client Experience, he was responsible for reshaping the global distribution ecosystem and improving the digital experience for BlackRock clients, revenue retention and efficiency improvements. As the Atlanta Innovation Hub Leader and Office Head, Mr. Wade had overall executive responsibility for creating BlackRock’s newest office and digital innovation center.
He previously spent approximately eight years with Marsh LLC and Guy Carpenter & Company, both operating subsidiaries of Marsh McLennan, in multiple execution leadership roles.
Mr. Wade is a Lean Six Sigma Black Belt & Certified Agile Scrum Master. He received his Masters in Business Administration from New York University, Stern School of Business and his Bachelors of Administration in Finance from Pace University.