Building Resilience in a Rapidly Changing Landscape

In today’s ever-changing risk landscape, resilience is no longer just an option. As our clients expand, transform and enter new markets, AIG’s role is to be alongside them – helping them navigate uncertainty and seize opportunity with confidence. 

That was the message at AIG’s North America Client Summit, where more than 80 clients gathered to exchange ideas with their peers, make new connections, and learn more about AIG technical expertise, global reach and market-leading capabilities. 

“By having a close relationship with us, we can have those conversations in extraordinary times like this to understand your business better and help you understand the risks we see and you see, and what solutions we have to help you,” Jon Hancock, AIG’s Executive Vice President and Chief Executive Officer, General Insurance, told participants during a fireside chat on navigating today’s complexities. 

Held in Austin, Texas, on March 23-25, the event’s theme of “Building Resilience in a Rapidly Changing Landscape” was on full display. Sessions explored timely industry trends, including workforce liability exposures, cyber risks and data breaches, geopolitical uncertainty and supply chain disruptions. 

“As we're all acutely aware, we're operating in an increasingly complex global risk environment, whether it's the current geopolitical instability, cyber threats, climate-related risks or shifting economic pressures -- there's no shortage of challenges,” Barbara Luck, AIG’s Co-President, Retail, North America Commercial Insurance, said while moderating the session with Jon. “Transparency, engagement, long-term sustainability, commitment – all those things are so important.” 

A trusted partner that designs tailored solutions

Speaking at his first client event since joining AIG in February, Eric Andersen, AIG’s President & CEO-elect, told participants he is looking forward to leveraging AIG’s strengths to develop new products and services and different ways to bring capital as our clients evolve their businesses. 

“Ultimately, AIG wants to be the innovative insurer that you turn to when you have questions or you have risks that are coming at you in new ways that you need some help with,” Eric said. 

AIG leaders and clients exchanged insights on timely topics, including captives, fronting, multinational and claims – along with macroeconomic trends, growth and client engagement strategies, and leadership and organizational developments.  

Guests learned from peers facing similar complexities and heard from external speakers, including Glenn Purves, Global Head of Macro Research, BlackRock Investment Institute, who provided an overview of the global geopolitical and economic landscape, and Neil Pasricha, author of The Happiness Equation and a former Director of Leadership at Walmart Inc., who spoke about resilience in times of change. 

Keith Walsh, AIG’s Executive Vice President and Chief Financial Officer, shared key highlights on the company’s turnaround from last year’s AIG Investor Day and AIG’s recent credit rating upgrades. He spoke about how AIG has emerged as a different company – simpler, more resilient and poised to evolve with our clients. 

“We now have a very healthy reserve base and a very strong balance sheet,” Keith said. “We want to grow responsibly with you as we go forward.” 

Unlocking opportunity and growing with confidence

During a fireside chat with Jon Hancock and Allison Cooper, AIG’s Co-President, Retail, North America Commercial Insurance, participants heard about AIG’s ability to provide solutions informed by deep intelligence and technical expertise and supported by the exceptional underwriting and claims capabilities that are continuously being enhanced. This includes how AIG is leveraging our first AI solution, called Underwriting by AIG Assist, to reduce manual data entry and collection, allowing our underwriters to spend more time serving our clients. 

“Fundamentally, it means we can find and synthesize so many more data points so much quicker and more accurately than before,” Jon said. “We can give you different insights that you may not have thought about – what we see across industries and geographies.” 

Throughout the summit, AIG’s unwavering dedication to our clients served as the foundation for discussions. AIG stands ready to expand our long-standing relationships with our clients, gain a deeper understanding of how their needs are evolving, and identify new opportunities to play an even bigger role in helping them anticipate and navigate the dynamic risk landscape. 

“AIG is very much an industry leader,” Allison said. “So, this is a time for us to outline for our clients how we can help them not just mitigate the issues in their business today, but anticipate what comes next.” 

Watch the video above and learn more about AIG’s risk solutions. 

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