AIG CrisiSolution® (Kidnap, Ransom, and Extortion)

What is AIG AIG CrisiSolution® (Kidnap, Ransom  and Extortion) Insurance?

  • AIG’s KR&E insurance provides worldwide primary and excess coverage for kidnapping, extortion, wrongful detention, hijacking, threat, disappearance, and hostage crisis for corporate entities and their insured person(s), as well as high net worth families. 
  • Supplemental endorsements are available for assault (active shooter and workplace violence), child abduction, evacuation and repatriation, express kidnapping for an event lasting less than 24 hours, value of products, business interruption, and stalking.
  • Coverage includes 24/7 access to best-in-class global crisis prevention and response service providers.
  • Broad risk appetite with the ability to tailor coverage to specific client requirements for a range of companies, including high risk industry classes such as energy and mining, maritime, multinationals, charities, and NGOs.

Worldwide Crisis Management Support

Global Response Locations

200+ Dedicated Claims Professionals

The AIG Advantage

Global Reach & Local Expertise

  • Embeds crisis solution experts across the globe to support clients with local market knowledge and insight 
  • Deploys response teams from strategic locations worldwide for timely responses, regardless of operational environment or crisis complexity 
  • Engages with global crisis management response and consulting firms including Crisis24 and MBL Global for planning, training, and crisis management support

Why is this important?

AIG experts and strategic partners support clients with global reach and  local market knowledge.

Innovative Crisis Management

  • Tailors crisis management solutions to protect clients against a broad range of security threats in high-risk industries including energy, mining, multinationals, NGOs
  • Provides access to AIG GlobalWatch assistance app, our online security risk portal, and 24/7 hotline for best-in-class global crisis prevention and response services 
  • Draws on vast crisis management education and training resources to help prepare clients – large and small – for emerging threats

Why is this important?

Coverage, technology, training, and education help clients better prepare for and manage crisis incidents.

Deep Claims Experience

  • Provides 200+ claims professionals globally who speak local languages and understand local laws, customs, and cultures 
  • Addresses claims needs by leveraging 40+ years of crisis management leadership and insight from more than 2,000 claims worldwide 
  • Applies claims insights to evolve and improve global KR&E solutions to meet emerging client exposures

Why is this important?

AIG’s deep claims expertise results in enhanced claims experiences and KR&E solutions.


Global Reach & Local Expertise

Issue: A global business with both local nationals and expats operates in a country where the political environment quickly became unstable.

Solution: Leveraging the pre-event preparation and training provided by AIG, the client quickly deployed its crisis management and emergency communications protocols, allowing for safe evacuation and relocation  of all expats and local nationals, medical treatment, and family support as necessary.

Benefit: The client was prepared to act quickly in the event of a crisis and, with the support of our emergency operations centers, relocated its employees and their families efficiently and safely.

Why is this important?

Full-spectrum crisis planning and response services help secure clients’ people and assets abroad.

Innovative Crisis Management

Issue: While living abroad with their family, the spouse of a CEO believed they were being followed.

Solution: The client implemented its AIG-supported crisis plan. AIG responded immediately by sending in-person security to protect the spouse, engaging with local law enforcement, and ensuring the family’s safety.

Benefit: The CEO’s spouse was kept out of harm’s way, reinforcing the continued need for a safe travel advice plan for executives and their families, including guidance for lone travelers, allowing for rapid response in the event of an emergency.

Why is this important?

Innovative crisis management protocols help ensure the safety of clients’ high-profile employees and their families.

Deep Claims Experience

Issue: A former employee dismissed for gross negligence made specific threats against the company’s current employees.

Solution: The client immediately contacted AIG, who engaged Crisis24 – a specialized crisis prevention and response consultancy that worked with the client’s crisis team to increase security awareness and employee safety. In addition, local police were engaged, extra security was provided, and protocols were established to report potential active shooter incidents for early intervention.

Benefit: The client was prepared to quickly respond to the threat through its preparedness training supported by AIG’s claims professionals and Crisis24.

Why is this important?

AIG’s trusted partners and experienced claims professionals help clients prepare for and recover from crisis events.

North America Leadership

Jessica Cafarelli

Head of First Party Product

Scott Tschimperle

U.S. Head of CrisiSolution

Andrew Taylor Preston

Security Risk Advisory Lead, CrisiSolution

Jon Gregory

GGlobal Head of CrisiSolution

Downloadable Materials

The scenarios described herein are offered only as examples. Coverage depends on the actual facts of each case and the terms, conditions and exclusions of each individual policy. Anyone interested in the above product(s) should request a copy of the standard form of policy for a description of the scope and limitations of coverage.