Across the insurance industry, digital transformation is a critical strategic objective.
In 2020, AIG began implementing an improved, comprehensive technology infrastructure to support underwriting excellence and make doing business with AIG easier and more intuitive. By early 2023, AIG reached a significant milestone in our digital journey with the launch of a refreshed AIG.com website and reimagined myAIG Broker Portal.
The new AIG.com design enables more effective communication and fosters stronger, more efficient engagement with clients, distribution partners, shareholders and other stakeholders. It features a simplified navigation and refreshed appearance, with enhanced multimedia content and a more tightly connected network of AIG global websites. Users have dynamic access to financial information, AIG’s risk expertise, insurance offerings, career information and other important content.
AIG.com is also the digital access point for the new myAIG Broker Portal, a one-stop gateway for brokers and agents. With it, account and policy information, loss runs, status across the insurance lifecycle process, document hub and other AIG applications and tools can be seamlessly accessed on a self-service basis.
The myAIG Broker Portal serves as the digital front door to AIG’s e-commerce ecosystem, providing brokers access to important middle-to-back-office enhancements in our commercial underwriting platform, as well as other digital improvements. AIG’s capabilities are designed to fulfill brokers’ needs for critical client policy and account information, ease of access, and overall efficiency in policy submission and renewal and claims processing.
AIG’s digital transformation progress reinforces our strong brand, as well as what differentiates AIG, including our expertise, capabilities and world class talent.