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Paving the way to a better digital experience with AIG

Across the insurance industry, digital transformation is a critical strategic objective.

In 2020, AIG began implementing an improved, comprehensive technology infrastructure to support underwriting excellence and make doing business with AIG easier and more intuitive. By early 2023, AIG reached a significant milestone in our digital journey with the launch of a refreshed AIG.com website and reimagined myAIG Broker Portal.

The new AIG.com design enables more effective communication and fosters stronger, more efficient engagement with clients, distribution partners, shareholders and other stakeholders. It features a simplified navigation and refreshed appearance, with enhanced multimedia content and a more tightly connected network of AIG global websites. Users have dynamic access to financial information, AIG’s risk expertise, insurance offerings, career information and other important content. 

AIG.com is also the digital access point for the new myAIG Broker Portal, a one-stop gateway for brokers and agents. With it, account and policy information, loss runs, status across the insurance lifecycle process, document hub and other AIG applications and tools can be seamlessly accessed on a self-service basis.

The myAIG Broker Portal serves as the digital front door to AIG’s e-commerce ecosystem, providing brokers access to important middle-to-back-office enhancements in our commercial underwriting platform, as well as other digital improvements. AIG’s capabilities are designed to fulfill brokers’ needs for critical client policy and account information, ease of access, and overall efficiency in policy submission and renewal and claims processing.

AIG’s digital transformation progress reinforces our strong brand, as well as what differentiates AIG, including our expertise, capabilities and world class talent.

Harnessing real-world experience to help clients reduce risk

AIG’s underwriters and risk consulting teams serve as allies to our clients and distribution partners to help them identify ways to mitigate risk and build resiliency. 

The experience of our global colleagues spans multiple industries and regions—giving them unique insight to identify exposures and develop loss control programs. 

As part of AIG’s commitment to underwriting excellence, potential exposures are evaluated prior to offering insurance coverages, such as property, casualty, cyber and specialty. The data collected depends on the type of coverage being sought, ranging from sprinkler system quality to vulnerabilities in computer networks. This detailed analysis allows AIG underwriters to accurately assess potential exposures, predict loss relative to AIG’s capacity and risk appetite, and ultimately determine whether the deployment of capital meets AIG's underwriting standards.

Once insured, clients work with AIG’s underwriting and risk consulting teams on an ongoing basis to help clients improve strategies to prevent or reduce losses, manage costs, decrease business interruption, and enhance their underwriting profile. These efforts often include: devising wildfire defense strategies in emergency situations; providing assistance during a cyber breach or suspected breach; and making preferred vendors available when needed. AIG also offers clients training in areas like workplace safety, accident investigation, cybersecurity and various other risk management topics.

Working with clients to mitigate risk helps strengthen our relationships, increase retention and reduce claims, which can lower costs for both the client and AIG.

Expanding Lexington's reach in the excess & surplus market

AIG’s excess & surplus (E&S) carrier, Lexington Insurance Company, historically has been known for insuring larger, complex risks in the U.S. commercial market. Over the last three years, Lexington has expanded its risk appetite and expertise to provide insurance solutions for the critical middle and small commercial markets.

Diversifying its markets to include midsize and smaller commercial enterprises helps Lexington reduce the volatility that a large-client concentration can pose while pursuing disciplined, sustainable growth. Market diversification also allows Lexington to maximize engagement with its broker partners and their clients, who gain more certainty and resilience with tailored insurance solutions.

Lexington’s market expansion began in 2019 with its introduction of property products for midsize and smaller enterprises. In 2020, Lexington added builders risk products to its property portfolio and its E&S affiliate, Western World Insurance Company, focused its contract-bind business on Main Street accounts.

Building on that success, Lexington entered the financial lines middle market in 2021 with LexPro, which provides management liability insurance solutions for privately held firms. Lexington then launched Lexington Midmarket Casualty in 2022. This business unit provides general liability coverage for midsize and smaller enterprises in the construction, manufacturing, retail, real estate and other business sectors.

Lexington’s diversification of its products to accommodate large as well as midsize and smaller enterprises—along with its focus on the wholesale broker channel—reflects Lexington’s continued commitment to address market needs, strengthen distributor relationships and deliver differentiated value to its broker partners and their clients. Lexington’s unique value proposition is its ability to solve insurance problems from Main Street to Wall Street.

Growing our businesses across the globe amid shifting risks

AIG remains a strong strategic partner to clients worldwide as we expand our global presence amid a shifting risk landscape—driven by technological, regulatory and social change.

In 2022, we strategically advanced growth in AIG’s commercial specialty, marine, energy and property lines, and accident and health in personal lines.

Diversifying AIG’s portfolio of global clients is another business priority. While maintaining sustainable growth in AIG’s large corporate and multinational accounts, we are introducing new growth in the small and medium-sized business market in certain jurisdictions with tailored product offerings and fast, efficient distribution platforms.

Global product innovation is also key, as clients shift from tangible to intangible assets. AIG evaluates 21st century exposures—such as intellectual property, digital ledger technology, AI and robotics—to deepen our understanding of emerging technologies likely to reshape risk and create innovative insurance products to meet clients’ evolving needs.

To further identify and mitigate potential exposures, AIG monitors changes in regulations, laws and litigation practices worldwide. Our global footprint, combined with local regulatory and legislative knowledge, helps us advise clients of potential coverage gaps and efficiently adapt products from other geographies.

AIG is well positioned for continued profitable growth in the global market by providing insightful, expert advice and delivering value to our clients, distribution partners and other stakeholders.