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Travel Assistance App & Web Portal

AIG Travel Protect helps keep every journey safe and supported.

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Looking ahead for you

Our flexible, global services provide medical support and travel assistance wherever you may go. Our trained staff, including doctors and nurses provide compassionate support in numerous languages and are only a phone call away, contactable 24/7/365 days a year.

Market Leading Travel Assistance for Every Journey

Assist first, verify later

In an emergency, we will help you immediately and validate your details later.

Access 24/7 support whenever you need it

Our flexible, global travel assistance services provide medical support, security and travel assistance wherever you may go. Available in multiple languages. 24/7/365 days a year.

Real-time risk and security alerts

Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to help keep you safe all through the app.

Supporting safe travel

Supporting you with security and travel inconveniences, such as evacuation assistance, lost luggage, meet and greet services and organizing ground transportation.

Access local emergency numbers or ‘SOS’ service

Wherever you are in the world, you will be able to access local emergency numbers or use our ‘SOS’ button to quickly connect with the AIG Travel Protect team.

Your travel companion

Stay organized with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.

Comprehensive travel information

Through our market-leading app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.

What’s included in the app

✔  One Touch ‘Help’ Button

✔ Assistance ID Card

✔ Country Reports and City Guides

✔ Security Travel Alerts

✔ Start Your Claim 

✔ Insurance Certificate

✔ Location Safety Ratings

✔ Security Awareness Training Course

✔ My Trips  

✔  Currency Converter 

Things to consider before traveling

Before you leave

  • Download the AIG Travel Protect App, instructions here.
  • Review security and risk country reports and city guides.
  • Set risk and travel alerts via the app, under ‘My Trips’.
  • Complete the security awareness training.

When Traveling

  • You can contact our travel assistance service and trained specialists directly through the app.
  • Call emergency services in any country in the world with one click.

Frequently Asked Questions

You will need your policy number and email address to log in. Follow these instructions.

Your HR/Risk Management Team will provide your policy number.

Click here to access your local emergency contact information.

Alternatively visit the AIG Travel Protect App and click the red icon in the middle of the screen.

Yes, you can download the app in three easy steps, you will need to register the first time you log in only.

The app adheres to applicable privacy rules and regulations. See the app's Terms of Use for more information.

  1. Visit https://www.aig.com/home/claims/report-a-claim to find instructions to file a claim.
  2. Email: Fill in the form in your welcome kit and send it to the AIG claims email address listed.  
  3. App: You can also report a claim directly in the new AIG Travel Protect App, where you will have direct access to the new First Notification of Loss (FNOL) portal.  

If you haven’t’ downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions.

If you’ve used the AIG Travel Protect App before you will be able to access it immediately.

Coverage is determined by the terms and conditions of the insurance policy underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Ave of the Americas FL 37, New York, NY 10020-1304. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states and product features may vary by state.  Travel assistance services are provided by AIG Travel Protect.

Non-insurance, travel assistance services provided by AIG Travel Protect. AIG Travel Protect provides around-the-clock global support to customers who experience travel disruptions from minor inconveniences to life threatening emergencies. Designed by International SOS, Inc., owned and operated by AIG. Learn how AIG Travel Protect uses personal information at www.aig.com/globalprivacy and https://www.internationalsos.com/privacy-centre/member.

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Start A Claim

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Web Portal Log-In

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