Warranty and Service Programs

What is Warranty & Service Programs?

  • AIG Warranty is a premier provider of warranty services to the world’s largest and most respected brands. AIG creates innovative solutions aligned with our clients’ brand and mission to create loyalty with their customers.
  • Comprehensive extended warranty, device protection insurance, home warranty and related services for: retailers; original equipment manufacturers (OEM); wireless phone carriers; heating, ventilation, air conditioning (“HVAC”) dealers and distributors; multinational clients that need global capabilities; credit card issuers, affinity providers, utilities and financial institutions; commercial clients and home owners.
  • The most extensive and comprehensive network of service providers to provide in-home, depot or advanced-exchange product repair or replacement service for: major appliances, HVAC, consumer electronics, mobile phones and devices, computers, whole home, jewelry, furniture and more. 
  • AIG can help to significantly grow clients’ business through price optimization, training, new and improved distribution channels and new product offerings.
  • Convenient and low-cost integration through a unified platform and single integration point with best-in-class vendors and system flexibility.

The AIG Advantage

Multinational Capabilities

  • Skilled in service contract and insurance underwriting, marketing, risk management, customer service, service fulfillment and reporting on a global scale.
  • Leverages operations in 120+ countries for multinational warranty solutions with dedicated account management and operational teams focused on growth and quality for multinational programs.

Unmatched Customer Service 

  • State-of-the-art systems for automated claims handling via call center, online or mobile applications to deliver a personalized and seamless customer experience.
  • Experienced claims team of 40+ specialists handles 1.4 million U.S. claims annually while consistently achieving industry best customer service metrics.

Best-in-Class Service Network

  • Low cost, high quality 50-state service network with open claims management that covers 99% of the U.S. population.
  • Cloud-based CRM solution and service management platform gives clients and their customers an exceptional claims and servicing experience that is unmatched in the industry.

Why AIG

Problem Solvers

Issue: A retailer’s home warranty program was faltering because of its inability to service its customers with high quality and timely in-home service. 

Solution: The retailer outsourced its home warranty program to AIG which implemented its best-in-class CRM platform and expansive service network to service the new client effectively.

Benefit: Since outsourcing their business to AIG, retailer has dramatically increased customer service levels, reduced service costs and has grown their business in excess of 5% annually. 

Creative Solutions

Issue: A multinational manufacturer had 20 separate extended warranty programs in 20 countries with different providers that were adversely affecting their brand image because of inconsistent service and cumbersome management.

Solution: AIG implemented its “Global Unity” platform that provided one unified program, including account management, underwriting, billing and collections and reporting globally.

Benefit: Since inception, AIG’s global platform has helped the manufacturer’s program grow five times larger with superior customer service due to streamlined global account management and expertise.

Claims

Issue: A national retailer was looking for innovative ways to grow their traditional warranty business due to stagnant sales.

Solution: AIG introduced a new service branding, new products and added monthly programs that aligned with the retailer’s mission. This included strategic placement of online offerings, store associate. training, price optimization and a dedicated support line for store personnel.

Benefit: This innovative new branding and new products led to a 237% growth in U.S. sales for the client over a 3-year period.

National Leadership

Frank O’Neill

Global Head of Warranty & Service Programs

Jody Brauns

Sr. Vice President of North America, Warranty & Service Programs

James Mostofi 

Global Head of Business Development, Warranty & Service Programs

Downloadable Materials