Warranty and Service Programs

• AIG Warranty is a premier provider of warranty services to the world’s largest and most respected brands. AIG creates innovative solutions aligned with our clients’ brand and mission to create loyalty with their customers.
• Comprehensive extended warranty, device protection insurance, home warranty and related services for: retailers; original equipment manufacturers (OEM); wireless phone carriers; heating, ventilation, air conditioning (“HVAC”) dealers and distributors; multinational clients that need global capabilities; credit card issuers, affinity providers, utilities and financial institutions; commercial clients and home owners.
  
• The most extensive and comprehensive network of service providers to provide in-home, depot or advanced-exchange product repair or replacement service for: major appliances, HVAC, consumer electronics, mobile phones and devices, computers, whole home, jewelry, furniture and more. 
  
• AIG can help to significantly grow clients’ business through price optimization, training, new and improved distribution channels and new product offerings.
• Convenient and low-cost integration through a unified platform and single integration point with best-in-class vendors and system flexibility.

Multinational Capabilities

• Skilled in service contract and insurance underwriting, marketing, risk management, customer service, service fulfillment and reporting on a global scale.
• Leverages operations in 120+ countries for multinational warranty solutions with dedicated account management and operational teams focused on growth and quality for multinational programs.

Unmatched Customer Service 

• State-of-the-art systems for automated claims handling via call center, online or mobile applications to deliver a personalized and seamless customer experience.
• Experienced claims team of 40+ specialists handles 1.4 million U.S. claims annually while consistently achieving industry best customer service metrics.

Best-in-Class Service Network

• Low cost, high quality 50-state service network with open claims management that covers 99% of the U.S. population.
  
• Cloud-based CRM solution and service management platform gives clients and their customers an exceptional claims and servicing experience that is unmatched in the industry.