Individual Claims

When you and your family need to recover, AIG is here to help you succeed.

Our experienced claims professionals partner with you to help you overcome challenges as quickly as possible. We bring clear communication, technology-enabled service, and financial strength that can help you and your family thrive.

Discover why millions of individuals trust our claims services to help protect life and retirement, homes and property, and more.

Claims Contact Information

Group Life and AD&D Claims:

Manage your life or AD&D claim online.


AIG-Group Benefits

P.O. Box 14294

Lexington, KY 40512

Phone: 800-289-2266

Fax: 855-864-0530


Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000

(Premier Client Solutions customers may use this information as well)

To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)

To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972

Account Owners:

For Variable Annuities and Index Annuities:

(800) 445-7862


For Fixed, Immediate, and Deferred Income Annuities:

(800) 424-4990


For Financial Professionals:

For Variable Annuities

If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:

Edward Jones: 1 (888) 502-2900, Option 2

Independents: 1 (888) 502-2900, Option 3

Wirehouse: 1 (888) 502-2900, Option 4

Bank: 1 (888) 502-2900, Option 5



For Indexed Annuities

1 (888) 502-2900, Option 3


1 (888) 502-2900, Option 5

For Fixed, Immediate, and Deferred Income Annuities

1 (888) 237-4210

Please click here to report a business claim.