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When you and your family need to recover, AIG is here to help you succeed. Our experienced claims professionals partner with you to help you overcome challenges as quickly as possible. We bring clear communication, technology-enabled service, and financial strength that can help you and your family thrive. Discover why millions of individuals trust our claims services to help protect life and retirement, homes and property, and more.
Group Life and AD&D Claims:
Manage your life or AD&D claim online.
AIG-Group Benefits
P.O. Box 14294
Lexington, KY 40512
Phone: 800-289-2266
Fax: 855-864-0530
Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000
(Premier Client Solutions customers may use this information as well)
Report a Non-Catastrophe Claim
Report a Catastrophe Claim
To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)
To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972
Email: LexClaimstatus@aig.com
Call us at 800.826.5248
Account Owners:
For Variable Annuities and Index Annuities:
(800) 445-7862
For Fixed, Immediate, and Deferred Income Annuities:
(800) 424-4990
For Financial Professionals:
For Variable Annuities
If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:
Edward Jones: 1 (888) 502-2900, Option 2
Independents: 1 (888) 502-2900, Option 3
Wirehouse: 1 (888) 502-2900, Option 4
Bank: 1 (888) 502-2900, Option 5
For Indexed Annuities
Independents:
1 (888) 502-2900, Option 3
Bank:
1 (888) 502-2900, Option 5
For Fixed, Immediate, and Deferred Income Annuities
1 (888) 237-4210
Please click here to report a business claim.