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Individual Claims

When you and your family need to recover, AIG is here to help you succeed. Our experienced claims professionals partner with you to help you overcome challenges as quickly as possible. We bring clear communication, technology-enabled service, and financial strength that can help you and your family thrive. Discover why millions of individuals trust our claims services to help protect life and retirement, homes and property, and more.

Claims Contact Information

Information You Need – When You Need It

Log in to the AIG-Group Benefit Solutions Center.


Group Life and AD&D Claims

Manage your life or AD&D claim online.

AIG-Group Benefits

P.O. Box 14294

Lexington, KY 40512

Phone: 800-289-2266

Fax: 855-864-0530



Group Dental Claims

Manage your dental claim.

Submit via mail:
AIG-Group Dental Claims
P.O. Box 1581
Neptune, NJ  07754-1581
800- 221-3480

Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000

Report a Non-Catastrophe Claim
Report a Catastrophe Claim

To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)

To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972

Account Owners:

For Variable Annuities and Index Annuities:

(800) 445-7862

Email Us


For Fixed, Immediate, and Deferred Income Annuities:

(800) 424-4990


For Financial Professionals:

For Variable Annuities

If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:

Edward Jones: 1 (888) 502-2900, Option 2

Independents: 1 (888) 502-2900, Option 3

Wirehouse: 1 (888) 502-2900, Option 4

Bank: 1 (888) 502-2900, Option 5



For Indexed Annuities

1 (888) 502-2900, Option 3


1 (888) 502-2900, Option 5

For Fixed, Immediate, and Deferred Income Annuities

1 (888) 237-4210

Please click here to report a business claim.