Individual Claims

Group Life and AD&D Claims:

Manage your life or AD&D claim online.

 

AIG-Group Benefits

P.O. Box 14294

Lexington, KY 40512

Phone: 800-289-2266

Fax: 855-864-0530

Email: claimsubmission@groupclaims.com

Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000

(Premier Client Solutions customers may use this information as well)

Report a Non-Catastrophe Claim
Report a Catastrophe Claim

To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)

To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972
Email: LexClaimstatus@aig.com

• How to file a claim
• To file a claim online
• Check status of existing claim

Call us at 800.826.5248

• Learn about filing a Life Insurance Claim
• Initiate a Life Insurance Claim
• Report a death (online form)
• Initiate an accelerated death benefit or terminal illness rider claim

Account Owners:

For Variable Annuities and Index Annuities:

(800) 445-7862

 

For Fixed, Immediate, and Deferred Income Annuities:

(800) 424-4990

 

For Financial Professionals:

For Variable Annuities

If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:

Edward Jones: 1 (888) 502-2900, Option 2

Independents: 1 (888) 502-2900, Option 3

Wirehouse: 1 (888) 502-2900, Option 4

Bank: 1 (888) 502-2900, Option 5

 

 

For Indexed Annuities

Independents:
1 (888) 502-2900, Option 3

 

Bank:
1 (888) 502-2900, Option 5

For Fixed, Immediate, and Deferred Income Annuities

1 (888) 237-4210

Please click here to report a business claim.

• To file a Personal Accident claim online: Click Here
• To download a claim form and submit by mail: Click Here
•  Any issues or questions:
   Email: AHCustomerService@aig.com
   Phone: 1-800-551-0824