Unlocking Tomorrow’s Opportunities at the AIG Client Forum in London

AIG leaders and valued clients recently came together to underscore our commitment to their success and to partner with them to minimize risks and capture new opportunities.

The AIG Client Forum, which took place in London in February, welcomed more than 50 risk and insurance leaders representing 12 sectors and 47 multinational organizations that have been AIG clients for an average of 35 years.

Over three days, participants engaged in a series of conversations focused on industry trends and learned more about AIG’s commitment to our clients’ success.

“Our job is to make navigating complexity a little bit easier,” Adam Clifford, AIG’s Chief Executive Officer, International Commercial Insurance, told participants during a session called “AIG Leadership Conversation: Shaping Tomorrow’s Opportunities.”

“Your job as clients is to challenge us – and we welcome that challenge,” Adam said. “I want AIG to be known not just for capacity, but for depth of knowledge, partnership and consistency wherever our clients operate.”

Very few insurers can match the breadth and depth of our global resources, Adam noted. We offer technical underwriting expertise and the ability to tailor solutions to our clients across more than 200 countries and jurisdictions.

“Our ambition is clear and simple – to ensure AIG remains the partner clients rely on to navigate complexity, unlock opportunity and grow with confidence,” he said.

Navigating challenges with confidence

AIG leaders shared perspectives on how we are supporting clients as their risks evolve, how our Purpose guides the way we show up, and how we continue to support clients in navigating challenges with confidence.

“Forums like this are just so invaluable,” said Julie Chalmers, AIG’s Global Chief Claims Officer. ”Having the time to talk to our clients, seeing what's top of mind for them, working through any issues, calibrating that against the trends and the risks that I'm seeing from a claims lens -- there's just nothing like spending that dedicated time focusing on the client and AIG relationship.”

AIG’s clients, in turn, offered candid reflections on how they are responding to the ever-changing risk landscape and the qualities they value in a strategic risk partner: Global capability with local relevance, trusted expertise, forward-looking insight and strong collaboration.

“For us, partnership means making sure that we're with somebody that can help understand our business, help create solutions and can be there for the long term,” said Farhad Jamooji, Managing Director, Group Insurance, Barclays plc. “If we can partner in a really deep, mature way, then that has to bring benefits to our own organization, because ultimately you're there to help us promote growth as an organization.”

Our clients came away with actionable insights, expanded peer networks, strengthened connections with AIG, and a shared path for capturing the opportunities ahead. 

“What differentiates AIG starts with scale and financial strength – our clients and brokers know we will be there when it matters most, across cycles and across borders,” Jon Hancock, AIG’s Executive Vice President & Chief Executive Officer, General Insurance, told delegates at the event.

“But scale alone isn’t enough,” Jon said. “It’s the depth of our technical underwriting expertise that allows us to understand complex exposures and structure solutions others simply cannot. It’s one of the things I’m most proud of at AIG. As clients expand, transform and enter new markets, our role is to be alongside them – helping them navigate uncertainty and seize opportunity with confidence.”

Learn more about AIG’s risk solutions. 

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