Warranty Management

For more than 30 years, the most recognized retailers and manufacturers have trusted AIG to enhance their customer's experience with product repair and replacement services.

Count on our flexible and innovative service programs, claims processing, contract underwriting, and 24/7 U.S.-based customer service – with private label or AIG branding and up-sell support in-store, online, and aftermarket.

Warranty Management Benefits

Excellent Service and Specialized Protection

Across 60 countries, our first-class services and customized warranty solutions help our clients deliver protection and an overall improved experience to their customers.

Enhanced Brand Loyalty

Our services become an extension of your brand and offering – improving customer satisfaction to enhance both brand loyalty and revenue.

Warranty Management Solutions

Core Capabilities

  • Extended Service Plans
  • In-Warranty Programs
  • Lifecycle Marketing (Aftermarket)
  • Technology Buy-Back
  • Remote Service Solutions
  • Enhanced Product Care
  • Services on Demand
  • Customized Marketing Solutions
  • Service and Claims Self-Service Customer Portal
  • Full Underwriting Capabilities
  • Risk and Compliance
  • Turnkey Warranty Service Program Solutions

Product Categories

  • Consumer Electronics 
    We offer coverage for accidental damage and mechanical or electrical failure after the manufacturer’s warranty expires, and our buy-back programs help customers trade in or upgrade devices.
  •  Mobile Devices 
    This plan covers mobile devices and some accessories against loss, theft, or accidental damage. We can also provide our clients with a custom, branded self-service claims web portal for customer use.
  •  Major Appliances 
    We provide comprehensive repair or replacement plans for refrigerators, washing machines, trash compactors, and many other major appliances. Coverage options include food loss, power surges, wear and tear, and more.
  •  HVAC 
    This convenient, affordable plan supplements standard parts warranties by covering labor, extended parts, and limited unit replacement for home comfort systems for up to ten years after the manufacturer’s warranty expires.
  • Additional Product Categories 
    Furniture, lawn and garden, jewelry, power equipment, pool and spa, fitness equipment, bicycles, outdoor recreation equipment and other durable consumer products.

Service Administration

  • Call Center Support
  • Service Network
  • Dispatching
  • Claims Management
  • Reporting and Analytics