Claims First
Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, while providing you with the personal and proactive support you need to get you or your business back on your feet.
Not only will we help you when a claim occurs, but we will also help you mitigate potential claims in the first place. Through our global claims data, fraud trend analysis and expertise around new exposures, we help to reduce and manage your risks more effectively.
Helping you avoid losses by sharing our market leading insights, data analytics and providing you with workshops to help you understand risks and how to avoid them.
Proactive support tailored to get you back on your feet with speedy solutions for simple claims and expertise for complex claims, wherever you are in the world.
Global network of specialist adjusters working in partnership with you, all empowered to make decisions to provide a swift claims resolution.
Giving You Confidence
With unparalleled global expertise, technical knowhow and investment in innovation, our US award winning claims teams know the best guidance to give and the best steps to take because whatever the scenario we've seen something like it before.
Working in Partnership
In the US, responding to a claim is never a process, it's a partnership. Thanks to our global network we can mobilize experts from around the world in a matter of hours to provide support, from transporting you home to limiting your business interruption. We work with you to share our decades of experience in emerging risks to help you avoid a loss in the first place.
Award-winning Claims Technology
Login to Report a Claim Online
Available 24/7, every day of the year, this online system simplifies First Notice of Loss reporting and expedites claims communications by allowing you to submit your forms and manage your claim whenever and wherever it’s most convenient.
IntelliRisk®
Our suite of online tools makes it easy to save time and money – by reducing time spent tracking claims and through advanced costing tools such as Loss-Run, Loss-Triangle, and more.
Claims Reporting Guides
Workers' Compensation
This site provides AIG and State specific documents to prepare and assist you with reporting Workers' Compensation claims.
A guide to reporting Worker’s Compensation Claims
Visit the Worker’s Compensation Notices website for all required postings.
Property & Casualty
This site provides AIG specific documents to prepare and assist you with reporting Auto Liability, General Liability and Property claims.
First Notice of Loss by Line of Business
This document includes claim reporting information for Primary and Non-Primary Lines of Business.
Claims Contact Information
To report primary lines claims for the U.S. (Auto, Commercial Property, General Liability, Workers' Compensation), register/log in here.
For claims support and filing, log in to IntelliRisk.
To inquire about a U.S. claim: (877) 802-5246
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Primary Claims for Non-U.S. Locations
Primary lines claims for Non-U.S. Locations (WorldSource Foreign Commercial Auto, Property, General Liability, Workers' Compensation, Defense Base Act and Middle Market).
To report a claim for these lines of business, use our online forms.
Claims Engagement partners with external brokers and clients to enhance their claims experience with AIG. The group is comprised of 4 Zone Claims Executives who provide assistance in claims issue resolution and manage our local Claims Advisory Boards, 6 Claims Sales Leaders who market our claims capabilities across all lines of business and 18 Client Service Managers who serve as a single point of contact for primary casualty clients.
Claims Engagement Leader
Liz Rychling
Elizabeth.Rychling@AIG.com
212-458-4511
Claims Engagement Director
Shirley Popowniak
Shirley.Popowniak@AIG.com
(312) 930-6454
Client Service Executive
Jeff Sori
Jeff.Sori@AIG.com
(215) 255 6301
Zone Claims Executives
Northeast
Brian Bornstein
Brian.Bornstein@AIG.com
215-255-6381
South
Jeff Mahon
Jeffrey.Mahon@aig.com
214-758-1721
Midwest
Kirk Stubbee
Kirk.Stubbee@AIG.com
312-559-2791
West
Bob Morgan
Robert.Morgan2@AIG.com
415-836-7378
Information You Need – When You Need It
Log in to the Group Benefits Center.
Group Disability Claims
Manage your disability claim online.
AIG-Group Benefits
P.O. Box 14294
Lexington, KY 40512
Phone: 800-289-2266
Fax: 855-864-0530
Email: claimsubmission@groupclaims.com
Group Life and AD&D Claims
Manage your life or AD&D claim online.
AIG-Group Benefits
P.O. Box 14294
Lexington, KY 40512
Phone: 800-289-2266
Fax: 855-864-0530
Email: claimsubmission@groupclaims.com
Group Dental Claims
Manage your dental claim.
Submit via mail:
AIG-Group Dental Claims
P.O. Box 1581
Neptune, NJ 07754-1581
800-221-3480
Group Travel
Report a Non-Catastrophe Claim
Report a Catastrophe Claim
Report either Catastrophe or Non-Catastrophe claim:
1 (800) 931-9546 (except for certain liability claims)
To check on the status of a Catastrophe or Non-Catastrophe claim:
(877) 873-9972
Email: LexClaimstatus@aig.com