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Business Claims

AIG has been in contact with clients affected by the recent natural disasters. We continue to closely monitor events in the affected areas. Our claims teams stand ready to assist our clients, even as AIG’s offices and employees have themselves been impacted.

 

For our offices that remain closed, we are assessing the damage and recovery time for safely re-entering our buildings. AIG teams across the company are continuing to work hard to maintain service for our clients. We appreciate your patience as AIG enacts Business Continuity procedures and makes transitions to restore full claims service.

 

When it’s time for your business to recover, AIG is here to help. Our global organization partners with you to help your business overcome challenges and achieve resilience.

 

Telephone:

AIG Call One: +1 800-931-9546 (Operational 24/7)

Commercial Property: +1 800-931-9546

 

Email:
newloss-usproperty&energy@aig.com

Award-winning Claims Technology

Login to Report a Claim Online

Available 24/7, every day of the year, this online system simplifies First Notice of Loss reporting and expedites claims communications by allowing you to submit your forms and manage your claim whenever and wherever it’s most convenient.

Log in

IntelliRisk®

Our suite of online tools makes it easy to save time and money – by reducing time spent tracking claims and through advanced costing tools such as Loss-Run, Loss-Triangle, and more.

Learn More About IntelliRisk

Claims Reporting Guides

Worker’s Compensation

This site provides AIG and State specific documents to prepare and assist you with reporting Workers' Compensation claims.

A guide to reporting Worker’s Compensation Claims

Visit the Worker’s Compensation Notices website for all required postings.

Property & Casualty

This site provides AIG specific documents to prepare and assist you with reporting Auto Liability, General Liability and Property claims.

A guide to reporting property & casualty claims

First Notice of Loss by Line of Business

This document includes claim reporting information for Primary and Non-Primary Lines of Business.

FNOL Reporting Guide

Workers’ Compensation Claims

Using fresh insight, new technology, and smarter strategies, AIG is revolutionizing the workers’ compensation claims process to get injured employees back to work and to their families quickly.

Learn More

Claims Contact Information

To report primary lines claims for the U.S. (Auto, Commercial Property, General Liability, Workers' Compensation), register/log in here.


For claims support and filing, log in to IntelliRisk.

 

To inquire about a U.S. claim: (877) 802-5246
 

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Primary Claims for Non-U.S. Locations

 

Primary lines claims for Non-U.S. Locations (WorldSource Foreign Commercial Auto, Property, General Liability, Workers' Compensation, Defense Base Act and Middle Market).   

 

To report a claim for these lines of business, use our online forms.

Claims Engagement partners with external brokers and clients to enhance their claims experience with AIG. The group is comprised of 4 Zone Claims Executives who provide assistance in claims issue resolution and manage our local Claims Advisory Boards, 6 Claims Sales Leaders who market our claims capabilities across all lines of business and 18 Client Service Managers who serve as a single point of contact for primary casualty clients.

 

Claims Engagement Leader
Liz Rychling
Elizabeth.Rychling@AIG.com
212-458-4511

 

Claims Engagement Director
Shirley Popowniak
Shirley.Popowniak@AIG.com
(312) 930-6454

 

Client Service Executive
Jeff Sori
Jeff.Sori@AIG.com
(215) 255 6301


Zone Claims Executives

Northeast
Brian Bornstein
Brian.Bornstein@AIG.com
215-255-6381

South
Jeff Mahon
Jeffrey.Mahon@aig.com
214-758-1721


Midwest

Kirk Stubbee
Kirk.Stubbee@AIG.com
312-559-2791

West
Bob Morgan
Robert.Morgan2@AIG.com
415-836-7378

Information You Need – When You Need It

Log in to the AIG Benefit Solutions Center.

 

Group Disability Claims

Manage your disability claim online.

Submit via mail:
AIG Benefit Solutions Disability Services & Claims Center
P.O. Box 387, Farmington, CT 06034-0387
(888) 762-2250

 

Group Life and AD&D Claims

Manage your life or AD&D claim online.

Submit via mail:
Benefit Solutions Life Claims
P.O. Box 1580
Neptune, NJ 07754-1580
(800) 221-3480

 

Group Dental Claims

Manage your dental claim.

Submit via mail:
Benefit Solutions Dental Claims
P.O. Box 1581
Neptune, NJ  07754-1581
(800) 221-3480

 

Group Travel

 

Vision Out-of-Network Claims

Manage your out-of-network vision claim via mail or by phone.
Eye Med Vision Care
Attn: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
(866) 789-9189

Report a Non-Catastrophe Claim
Report a Catastrophe Claim


Report either Catastrophe or Non-Catastrophe claim:
1 (800) 931-9546 (except for certain liability claims)
To check on the status of a Catastrophe or Non-Catastrophe claim:
(877) 873-9972
Email: LexClaimstatus@aig.com