Business Claims
AIG has been in contact with clients in Texas, Florida, and other regions affected by Hurricanes Irma and Harvey. We are continuing to closely monitor events in the affected areas. Our claims teams stand ready to assist our clients, even as AIG’s offices and employees in the region have themselves been impacted.
Some of our Houston offices remain closed due to flood damage, and we are assessing the damage and recovery time for safely re-entering our buildings. AIG teams across the company are continuing to work hard to maintain service for our clients. We appreciate your patience as AIG enacts Business Continuity procedures and makes transitions to restore full claims service.
When it’s time for your business to recover, AIG is here to help. Our global organization partners with you to help your business overcome challenges and achieve resilience.
Telephone:
AIG Call One: +1 800-931-9546 (Operational 24/7)
Commercial Property: +1 800-931-9546
Award-winning Claims Technology
Available 24/7, every day of the year, this online system simplifies First Notice of Loss reporting and expedites claims communications by allowing you to submit your forms and manage your claim whenever and wherever it’s most convenient.
Our suite of online tools makes it easy to save time and money – by reducing time spent tracking claims and through advanced costing tools such as Loss-Run, Loss-Triangle, and more.
Claims Reporting Guides
This site provides AIG and State specific documents to prepare and assist you with reporting Workers' Compensation claims.
A guide to reporting Worker’s Compensation Claims
Visit the Worker’s Compensation Notices website for all required postings.
This site provides AIG specific documents to prepare and assist you with reporting Auto Liability, General Liability and Property claims.
This document includes claim reporting information for Primary and Non-Primary Lines of Business.
Using fresh insight, new technology, and smarter strategies, AIG is revolutionizing the workers’ compensation claims process to get injured employees back to work and to their families quickly.
To report primary lines claims for the U.S. (Auto, Commercial Property, General Liability, Workers' Compensation), register/log in here.
For claims support and filing, log in to IntelliRisk.
To inquire about a U.S. claim: (877) 802-5246
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Primary Claims for Non-U.S. Locations
Primary lines claims for Non-U.S. Locations (WorldSource Foreign Commercial Auto, Property, General Liability, Workers' Compensation, Defense Base Act and Middle Market).
To report a claim for these lines of business, use our online forms.
Claims Engagement partners with external brokers and clients to enhance their claims experience with AIG. The group is comprised of 4 Zone Claims Executives who provide assistance in claims issue resolution and manage our local Claims Advisory Boards, 6 Claims Sales Leaders who market our claims capabilities across all lines of business and 18 Client Service Managers who serve as a single point of contact for primary casualty clients.
Claims Engagement Leader
Liz Rychling
Elizabeth.Rychling@AIG.com
212-458-4511
Claims Engagement Director
Shirley Popowniak
Shirley.Popowniak@AIG.com
(312) 930-6454
Client Service Executive
Jeff Sori
Jeff.Sori@AIG.com
(215) 255 6301
Zone Claims Executives
Northeast
Brian Bornstein
Brian.Bornstein@AIG.com
215-255-6381
South
Jeff Mahon
Jeffrey.Mahon@aig.com
214-758-1721
Midwest
Kirk Stubbee
Kirk.Stubbee@AIG.com
312-559-2791
West
Bob Morgan
Robert.Morgan2@AIG.com
415-836-7378
Information You Need – When You Need It
Log in to the AIG Benefit Solutions Center.
Group Disability Claims
Manage your disability claim online.
Submit via mail:
AIG Benefit Solutions Disability Services & Claims Center
P.O. Box 387, Farmington, CT 06034-0387
(888) 762-2250
Group Life and AD&D Claims
Manage your life or AD&D claim online.
Submit via mail:
Benefit Solutions Life Claims
P.O. Box 1580
Neptune, NJ 07754-1580
(800) 221-3480
Group Dental Claims
Manage your dental claim.
Submit via mail:
Benefit Solutions Dental Claims
P.O. Box 1581
Neptune, NJ 07754-1581
(800) 221-3480
Group Travel
Vision Out-of-Network Claims
Manage your out-of-network vision claim via mail or by phone.
Eye Med Vision Care
Attn: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
(866) 789-9189
Report a Non-Catastrophe Claim
Report a Catastrophe Claim
Report either Catastrophe or Non-Catastrophe claim:
1 (800) 931-9546 (except for certain liability claims)
To check on the status of a Catastrophe or Non-Catastrophe claim:
(877) 873-9972
Email: LexClaimstatus@aig.com