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AIG Claims

Delivering excellence in the moments that you need us most.

Report a Claim

There for you before, during and after the claim

When things go wrong, our claims team are the problem solvers of choice, partnering with our clients around the world to handle claims with efficiency and empathy. With specialist adjusters, experienced decision makers and a global network of claims experts, we offer unmatched service that puts your needs at the heart of the claims process.

But our proactive partnership means we’re working with you long before the claim—identifying emerging risks and trends to help you avoid threats, manage exposures and reach new potential.

The AIG Claims Advantage

Claims Specialization

Our claims professionals have specialized expertise by line of business and product, so we assign your claims to the right expert who can resolve it as efficiently as possible.

Customer Focused

We're committed to partnering with our clients and brokers, delivering differentiated service and consistent technical excellence.

Global Reach

We support clients around the world, coordinating across underwriting, clients, brokers and claims to create an unparalleled global claims handling experience.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.

Helping clients resolve motor vehicle claims

As a motor engineer, Mark Wells talks about how he helps clients, such as operators of commercial fleets, resolve motor vehicle claims and manage emerging risks.

See our Global Claims Capabilities

Meet our global claims leadership team and see how we can meet your claims needs anywhere in the world.

AIG Newsroom

How AIG helped Umicore manage the risks of growing its business

The Belgium-based circular materials technology company needed more than a traditional insurance policy.

Read the story View all stories
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