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Individual Claims

The entire AIG leadership team has been working together to ensure the safety of our employees and help our clients and distribution partners respond to the impact of recent natural disasters in Mexico, Puerto Rico, Houston and the Southeast.


AIG teams across the company have enacted their multi-location Business Continuity procedures in order to maintain service levels to our clients, advisors and agents.  We are assessing the damage to our facilities and are working to safely re-enter our buildings.


Our claims adjusters stand ready to assist even while AIG’s offices and employees have themselves been impacted. That said, we kindly ask for your patience. Some employees have been directly impacted by these disasters just as our clients and business partners have been.  As a result, you may experience longer-than-usual wait times when calling for support.


Thank you for your continued understanding during this difficult time.

Claims Contact Information

Information You Need – When You Need It

Log in to the AIG Benefit Solutions Center.


Group Disability Claims

Submit via mail:
AIG Benefit Solutions Disability Services & Claims Center
P.O. Box 387, Farmington, CT 06034-0387
(888) 762-2250


Group Life and AD&D Claims

Manage your life or AD&D claim online.

Submit via mail:
Benefit Solutions Life Claims
P.O. Box 1580
Neptune, NJ 07754-1580
(800) 221-3480


Group Dental Claims

Manage your dental claim.

Submit via mail:
Benefit Solutions Dental Claims
P.O. Box 1581
Neptune, NJ  07754-1581
(800) 221-3480


Vision Out-of-Network Claims

Manage your out-of-network vision claim via mail or by phone.
Eye Med Vision Care
Attn: OON Claims
P.O. Box 8504
Mason, OH  45040-7111
(866) 789-9189

Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000

Report a Non-Catastrophe Claim
Report a Catastrophe Claim

To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)

To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972

Account Owners:

For Variable Annuities and Index Annuities:

(800) 445-7862

Email Us


For Fixed, Immediate, and Deferred Income Annuities:

(800) 424-4990


For Financial Professionals:

For Variable Annuities

If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:

Edward Jones: 1 (888) 502-2900, Option 2

Independents: 1 (888) 502-2900, Option 3

Wirehouse: 1 (888) 502-2900, Option 4

Bank: 1 (888) 502-2900, Option 5



For Indexed Annuities

1 (888) 502-2900, Option 3


1 (888) 502-2900, Option 5

For Fixed, Immediate, and Deferred Income Annuities

1 (888) 237-4210