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Fraud Warning

Insurance fraud is a serious concern for AIG. Insurance fraud committed by third parties, or by AIG employees, adversely impacts the industry, AIG’s profitability, our insureds, business partners, consumers and the general public. Industry sources estimate that insurance fraud costs the insurance industry billions of dollars every year.

Our customers’ well-being and security are of our utmost concern and we are ever vigilant of any misrepresentation of our name and services. Please be advised that AIG does not offer insurance coverage for wire transfers or electronic funds transfers. Anyone who receives or has purchased an alleged/supposed AIG branded policy purporting to insure your wire transfers or other types of electronic funds transfers should contact local law enforcement to report the matter. 

For more information you may also visit the following sites: 
https://www.consumer.ftc.gov/blog/be-lookout-timeshare-resale-phonies 
https://www.ftccomplaintassistant.gov/#&panel1-1TC.gov/complaint 
http://www.naag.org/

Fraud / Scam Alerts

The Internal Revenue Service (IRS) has alerted tax professionals and their clients to stay vigilant against IRS phishing emails, free offers, and other common tricks by scammers. Currently cybercriminals are combining several tactics to create a complex scheme that victimizes both tax professionals and taxpayers. The cybercriminal impersonates a legitimate cloud-based storage provider by sending an email that entices the tax professional to provide their logon credentials. With access to the tax professional’s account, the cybercriminal steals client email addresses. The cybercriminal then impersonates the tax professional and sends emails to their clients, attaching a fake IRS insurance form and requesting that the form be completed and returned. The cybercriminal receives replies by fax and/or by an email very similar to the tax professional’s email – using a different email service provider or a slight variation to the tax professional’s address. 

The subject line varies but may be “urgent information” or a similar request. The awkwardly worded text of the email states: 

Dear Life Insurance Policy Owner, 
Kindly fill the form attached for your Life insurance or Annuity contract details and fax back to us for processing in order to avoid multiple (sic) tax bill (sic). 

AIG customers should report fraud/scam emails to abuse@aig.com.

Security 

What We Do – Protective Measures by AIG 
AIG protects our customers’ sensitive and personally identifiable information by combining advanced technology, administrative and security safeguards. For further information please see our privacy notice

AIG will always: 

  • Maintain the protection of your confidentiality
  • Defend against any anticipated threats and hazards 
  • Provide protection against unauthorized disclosure, access, or misuse 
  • Adhere to all data privacy laws and regulations applicable to your country

How AIG protects your accounts 

At AIG, we take various measures to protect your account from unauthorized access. Below are details about how our layered security strategy helps keep our customers safe.

  • Secure Login – AIG uses Secure Sockets Layer (SSL) technology for secured transmissions online.
  • Encryption – When using our secured website, the sensitive information transferred between you and AIG is encrypted.
  • Monitoring – Our security team monitors our websites for potential fraud and take immediate steps to stop it.
  • Firewalls - Network security appliances that help block unauthorized access.
  • Anti-Virus and Anti-Malware Protection – This type of protection helps detect and prevent viruses and other malicious software

 

What You Can Do to Protect Yourself 

Take these simple steps to protect your valuable personal information.

  1. The more information you share online, the easier it is for someone to get their hands on it. Use caution when using social media platforms.
  2. Avoid password reuse. Use a password manager that generates and stores strong and unique passwords or use strong and unique passwords for each platform.
  3. Enable two-factor authentication where available. When you enter your password you will receive a one-time password (usually via text) that must be entered before you can complete the logon process.
  4. Be vigilant when opening emails from suspicious or unknown senders. Use caution when clicking on links or opening attachments.

More Information

Insurance fraud can encompass any suspicious, fraudulent and/or illegal activity committed against AIG and related to AIG’s business. The most common types of suspicious activity and insurance fraud schemes are: claims fraud; underwriting/application fraud; provider fraud; premium fraud; producer / broker fraud and employee fraud.

Toward that end, AIG's Global Investigative Services maintains a Special Investigative Unit (SIU) consisting of a significant number of fraud investigators who are geographically dispersed and highly skilled at handling reports of suspicious insurance activity. The SIU investigates referrals, tips and leads as appropriate, and makes reports of suspected fraud to the authorities, as required, for further government investigation and potential prosecution.  AIG takes its responsibility as a partner in this overall fight against insurance fraud very seriously. These anti-fraud efforts are designed to safeguard AIG’s corporate assets, preserve the Company’s reputation, improve deterrence of fraud in the industry, and generally benefits our customers and the public.
     
Any person who suspects that Insurance Fraud against AIG is occurring, has occurred or will occur, should report the matter to AIG’s Global Investigative Services via e-mail to SIU@aig.com or call (in the U.S.) 1-866-228-2436. to the extent tips and referrals are received, AIG takes every possible measure to keep all e-mails and calls confidential. AIG appreciates your critical assistance in this fight against insurance fraud.

Other Resources

Coalition against insurance fraud
http://www.insurancefraud.org/     

Home of the National Consumers League’s Fraud Center 
http://www.fraud.org/
     
Consumer Website
http://www.iacpcybercenter.org/labs/lookstoogoodtobetrue-com-2/

Types of Insurance Fraud

   Underwriting Fraud

Occurs where an insurance application or supporting documentation contains a material misrepresentation or omission of facts bearing on the nature or extent of the risk for which coverage is sought. It induces an underwriter to rely upon the misrepresentations and issue coverage or certain terms that otherwise would not have been issued had the true facts been known. It also may occur when insureds or producers issue false certificates of insurance to third parties who misrepresent the terms and conditions of an otherwise legitimate policy.

Premium Fraud

Occurs where an insured intentionally misrepresents facts related to the “exposure” upon which the underwriter has calculated, quoted and/or adjusted the premium in order to obtain a lower premium. For example, workers’ compensation premium fraud occurs when an insured misrepresents the amount of its remuneration, misclassifies its payroll and/or employees’ job functions, and/or misrepresents actual employees as independent contractors in order to exclude them for premium purposes.

Provider Fraud

Involves a legitimate or fabricated loss by the claimant, where the provider either fabricates the services provided, bills the carrier for more expensive services than was necessary or rendered, or makes referrals to other providers for unnecessary services.

Claims Fraud

Includes circumstances where a claimant has fabricated a loss, or has submitted a legitimate loss but intentionally misrepresents the nature or extent of the loss or associated damages.

Producer Fraud

Includes any scenario described above, if perpetrated primarily by a broker or agent, with or without the insured’s knowledge. It also includes instances where the producer steals the premium or had its license revoked or suspended but continues to engage in otherwise legitimate but unauthorized practices.

Internal Employee Fraud

Occurs where any alleged misconduct or suspicious, fraudulent and / or illegal activity suspected of being committed against AIG by an employee who either acts alone, or in concert with other third parties.