Claims Support

The following are a few real-life stories of our policies, services and expertise in action:

Replacement of Rare Sports Car

An AIG Private Client Group auto policyholder lent his rare $465,000 Mercedes SLR McLaren to his business partner who had an accident resulting in an estimated repair of $250,000 requiring six months to fix. As an alternative to these unreasonable options, we located and purchased the exact model of the car down to the same color, features and options to replace the damaged one. The policyholder simply signed the documents and drove his car off the lot

Enzo Sent Back to Ferrari for Special Repairs

A collision nearly totaled an AIG Private Client Group auto policyholder’s Ferrari Enzo, one of only 400 that were ever made. The extensive damage to the car would require lengthy and complicated repairs. We offered to reimburse the policyholder for the full value of the vehicle, but due to its rarity, he preferred that we try to repair it. The car’s design intricacies made it impossible to find a qualified technician and replacement parts nearby, so we shipped the car to the only technicians equipped to complete the repairs: the original builders—at the Ferrari manufacturer in Italy. We even flew the policyholder to Italy twice to inspect the car’s progress. Once all repairs were completed, the vehicle was shipped back to our policyholder's residence, good as new.

Shattered Windshield

An AIG Private Client Group auto policyholder was en route to the airport for vacation when a sheet of ice fell off a truck and shattered his windshield. With a flight to catch, he couldn’t afford to wait around—and he didn’t have to. We assured him that we’d take care of everything for him while he was traveling. All the glass repair shops in the area were closed due to inclement weather, but the AIG Private Client Group claims specialist located a company to tow the car back to the policyholder’s home and arranged for a local vendor to make the repair. Meanwhile, we kept our policyholder up-to-date on the progress of the repair and let him know that all was well when it was completed. His car was fully repaired and waiting for him in his driveway when he returned from his trip.

Airlifted Vehicle

While driving his SUV, an AIG Private Client Group policyholder was involved in an accident that left his vehicle at the bottom of a canyon in a restricted area, making it impossible for a tow truck to reach. Because the area was restricted, the policyholder was required to remove the SUV or face significant fines. He also needed to retrieve time-sensitive materials and personal items from the vehicle. Our solution: We brought in a helicopter to sling-lift the SUV from the canyon. The materials were then promptly recovered from the vehicle and returned to our policyholder.

Owner Reimbursed for Luxury Vehicle

Driving on a wet road, an AIG Private Client Group policyholder lost control of a luxury vehicle and severely damaged the car’s undercarriage. The damage could be repaired, but it would require more than 200 hours of work to restore the car to its previous condition. Strictly speaking, the car was not “totaled,” but the time it would take to repair it was unreasonable. Our policyholder was reluctant to endure the lengthy repair process, preferring to be paid cash value of the vehicle so he could move on. We were happy to oblige.

AIG Private Client Group is a division of the member companies of American International Group, Inc. (AIG).  Policies are underwritten by member companies of AIG, including AIG PROPERTY CASUALTY COMPANY.  This is a summary only.  It does not include all terms and conditions and exclusions of the policies described; coverage is governed by actual policy language. All references to claim settlement information are based on the loss being covered by the policy and are subject to change without prior notice.  Coverage and supplemental services may not be available in all jurisdictions and are subject to underwriting review and approval. Services provided by third parties are not guaranteed by AIG Private Client Group and may be discontinued at any time.  Insurance products may be distributed through affiliated and unaffiliated entities and may be discontinued at any time.