Our Customer Experience

Built to Fit Your World

Our solutions preserve a particular lifestyle: Yours. That requires a unique understanding of the unique needs of high-net-worth families. So we tailor our approach, knowing:

●     Owning extraordinary assets comes with extraordinary risks.

●     Discretion is mandatory when working with high-profile individuals.

●     Time is the one thing that is impossible to buy, so we respect it at all costs.

Whether you own estates abroad, loan a priceless art collection to a public museum, or leverage your hard-earned reputation to improve your community, AIG’s products and services surround you with end-to-end coverage. With your independent insurance advisor or family office, we create the most suitable personal risk management solutions for you.

Your Proactive Partner

Any insurance can help you rebuild and recover. But we are different in that we are built to help you manage risk proactively: avoiding damage, preventing loss, and protecting your lifestyle today and tomorrow. Our risk managers offer personal assistance, real-time communication, education, and expert advice supported by industry-leading technology. 

Support and Compassion When It Matters Most

When severe weather, accidents, theft, liability lawsuits, and other disruptions happen, we are ready with the expertise to solve problems and the empathy to understand their emotional and physical impact.

We place the highest value on expedited and accurate resolutions: From restoring homes with priceless custom elements to their original condition to sourcing vintage auto parts across the globe to sending a diver to retrieve a sentimental bracelet gone overboard. You can expect an elevated claims experience, every step of the way, including benefits such as:

●     Claims handling through a single point of contact

●     Connections with world-class experts in every field who can help you restore the rarest or most sentimental items

●     Response within 24 hours of reporting; emergencies answered within the hour

●     Flexibility to address many types of homeowners and auto claims virtually or in-person