Nowhere are our multinational capabilities more evidenced than in our claims operation. With 9,000 claims staff worldwide and a robust network of partners, we stand ready to serve our multinational clients’ claims wherever they are. Technical claims specialists are located close to our clients’ operations and able to be deployed within hours of notice. Our global claims network is supported by dedicated multinational regional managers in North America, Europe and Asia Pacific to drive superior and consistent customer experience sharing best claims practices worldwide.
DELIVERING AIG CLAIMS SUPPORT TO MULTINATIONAL CLIENTS ANYWHERE IN THE WORLD
You can confidently say to your multinational clients that it doesn’t matter where in the world clients have a loss, we will be able to get an experienced claims professional – from AIG or one of our network partners – to the site to service that loss. Payments are made in-country in local currency wherever possible worldwide, and multinational clients can customize their claim handling instructions to ensure consistent protocols across their locations. Meanwhile our regional Multinational leadership ensures consistency of our global claims service as well as providing you and your clients with escalation points for any claims issues.