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Claims Advantages 

Rapid Payment Capability

A major advantage for our brokers and our clients is the speed with which we can make claims payments. As long as the figures are approved and authorised by 11am, then we can pay funds which will arrive with the client the same day.

Large Loss Promise

Immediately after a large loss the AIG claims handler works with broker and client to agree an estimate for the physical damage.  Within seven days of reaching that estimate we promise to have made an advance payment of 50% of it to the client to ease their cash flow and support their business continuity.

Client workshops

Our claims relationship begins with our clients the day their policies start, exemplified by our client workshops, structured around clients’ needs. Typical content includes:  analysis of the clients’ key locations and vulnerability to particular perils; mock loss scenarios to model the claims response or highlighting aspects of the policy wording and examining the practical implications for the client.

On site decision making

Our claims handlers have the ability and authority to get onsite after a loss as soon as possible, interact face to face with the client, understand their business priorities and make on-the-spot payment decisions. This has proved to be of great benefit to Property clients especially as they can be facing their own post loss crises.