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Claims Advantages

You can be confident in our long-term commitment to protecting your clients’ employees and our ability to deliver claims expertise and prompt settlements.


We help to source missing bags so your clients don’t have to do the legwork, and we’ll deliver the bags to wherever they are required. 


When baggage and money claims are made over the phone they are usually dealt with in less than 15 minutes through our Concierge Claims Service without need for paper claim forms. 

Larger Claims                    

We have over 50 dedicated claims handlers who understand the details of cover and give client’s one point of contact for streamlined claims settlements.

Major Crises                      

AIG Travel has the proven capability to support travellers during times of major crisis across the globe. This includes during the 2013 Kenyan Westgate mall incident, the 2014 Libyan security evacuation, the 2014 West African Ebola outbreak and the 2015 Nepal earthquake.