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August 2020


A Message from David McElroy, President and Chief Executive Officer of North America General Insurance

AIG is taking action in response to the COVID-19 crisis addressing the safety and health of our colleagues and preserving business continuity and the quality of technical expertise and service that defines our company. 

We recognize the challenges our clients are facing today. Our commitment and dedication to you remain the same. 

AIG is well positioned to help you solve your insurance needs and deliver on our claims promise. We are pleased to provide this first issue of Midwest AIGConnection as a resource to you.

Best regards,

David McElroy
President and Chief Executive Officer
North America General Insurance


Retail Property Update

AIG is dedicated to being the property underwriter of choice for domestic and global middle market (SME) and risk management insureds. 

Up to $1B may be deployed on a shared, layered or 100% basis in primary/excess positions on the right accounts. The deployment of capacity, size and positioning thereof will depend on the risk quality, occupancy hazards, client commitment to risk management principles, data completeness/quality and loss experience of each account. 

We are at the forefront of addressing key issues for clients. Most recently, we were one of the first insurance carriers to implement affirmative cyber underwriting strategies globally.  As part of this effort, our retail property insureds can purchase or exclude coverage expressly for physical and/or non-physical cyber-related losses—and achieve vital coverage certainty. We will continue to lead in underwriting by addressing topical issues affecting you. 

With clear and consistent risk appetites worldwide, we are committed to delivering differentiated value to our insureds by providing open communication, coverage flexibility, claims and engineering excellence and multinational services.

To learn more, download our new property highlight sheet.


Want to discover more about property and other product solutions?   Visit our recently enhanced website:

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Midwest Success Stories

Teamwork, Comprehensive Services and Cyber Solution Leads to Property Placement
The broker and client were looking to replace the incumbent on a construction property program. AIG worked diligently with the broker to put together property capacity on the shared and layered program. Strong collaboration, smart, competitive pricing, as well as broad services and a cyber solution, resulted in the client placing the business with AIG.   

Rail Expertise Puts New Program on Track 
With the incumbent retreating from the rail business, the Midwest  and Bermuda teams stepped up to provide a Lexington casualty and CAT excess casualty solution for this new transit insured. The AIG team demonstrated our industry expertise, quoted quickly and solved a problem for our client and broker. 

Collaboration and Proactive Communication Result In Multiline Solution
After several months collaborating with colleagues around the globe the AIG Trade Credit team was able to deliver a multinational solution that met the client’s needs.  

Working together across AIG the Midwest team provided a multiline renewal solution that satisfied the customer on all counts. AIG rolled in a new product (standalone Business Travel Accident) and communicated our strategy and changes early on – which the broker and client appreciated.

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In Case You Missed It

AIG has launched a Recalibrating Risk  virtual event series which features expert panelists discussing a variety of topics of interest. The video replay is now available for the following events: 

AIG's Recalibrating Energy Risk  webinar includes leading energy and risk management experts who provide short and long-term energy macroeconomic overview and discuss risk management strategies for a rapidly changing, uncertain environment. 

AIG's Recalibrating Economic Risk  webinar includes leading economists and risk experts who discuss how global macroeconomic outlooks can help businesses navigate uncertainty and manage volatility.


AIG’s Recalibrating Healthcare Risk  webinar includes panelists from AIG and Johns Hopkins who offer their unique perspectives on the uncertainties of the COVID-19 pandemic and share medical insights from the front-lines and an understanding of COVID-related healthcare risks. 


AIG’s Recalibrating Cyber Risk  webinar highlights expert panelists from AIG and Microsoft who examine COVID-19’s short and long-term impact on cyber risk and discuss why a data-driven approach to cyber liability risk management is now more important than ever.  


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Chicago Wins Outstanding ERG Achievement

AIG’s annual Employee Resource Group (ERG) awards recognize chapters around the world and employees who go above and beyond their day-to-day roles to support AIG’s efforts toward increasing diversity and inclusion. As the company increases its focus on expanding fairness and equality in the organization, the awards are a way to acknowledge all that ERGs do to foster a welcoming workplace that respects all cultures and perspectives.  

Recently, the Chicago Women & Allies ERG was recognized for achieving outstanding results that have enhanced the professional growth of members.  The group hosted a series of career-focused sessions such as including “Thinking Your Way Out of Imposter Syndrome” and “Being Your Own Career Ambassador” event about advocating for yourself.   

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AIG Organizational Announcements 

Jon Hancock
Chief Executive Officer,
International General Insurance

Jon was recently appointed CEO, International General Insurance joined AIG in late Spring. Jon leads the company’s international operations with responsibility for our international businesses. Prior to AIG, Jon was at Lloyd's where he served as Director of Performance Management.

Chris Flatt
President and Chief Executive Officer,
Glatfelter Insurance Group

Chris in his new appointment will continue to lead AIG Programs and AIG Captive Solutions. Chris has 30 years of experience and joined AIG in 2017 as Executive Vice President of AIG Risk Management.

Ryan Morris
Head of Excess Casualty,
Western Zone

Ryan rejoined AIG in December and is based in our Chicago office. He leads AIG’s Excess Casualty business for the Midwest Zone and oversees umbrella/excess for  the Central, South Central and West zones. Most recently, Ryan held a number of roles of increasing responsibility at Ironshore, Navigators and Hartford, where he served as Vice President of North Central Umbrella/Excess Manager.


Daniel Phelps
Senior Regional Production Specialist

Dan rejoined AIG in June as a Senior Regional Property Production Specialist and is based in our Chicago office.  Dan has over thirty years of broker and underwriting experience and has held roles at organizations including Travelers, Aon, CNA and most recently served as the Executive Underwriter for Large Property at the Hartford.  

Jeffrey Vanzummeren
Retail Property Underwriting Manager

Jeff rejoined AIG in June and is based in our Cleveland office. He is AIG’s Retail Property Underwriting Manager for the Great Lakes Region and works closely with internal and external stakeholders to determine insurance needs and provide comprehensive property programs on an admitted or non- admitted basis.  Most recently, Jeff was an Underwriting Consultant at Liberty and was also employed by FM Global earlier in his career.


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Your AIG Team

Our local zones are the cornerstone of how we deliver our products and services to our brokers and clients. The Zone Presidents and their teams are here to assist you and welcome your inquiries.     

View our U.S. Midwest Zone map and key contacts.

Please feel free to share this newsletter within your organization.

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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this newsletter.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.