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April 2020

The Pulse of the Partnership

A Message from David McElroy, President and Chief Executive Officer of North America General Insurance

AIG is taking action in response to the COVID-19 crisis addressing the safety and health of our colleagues and preserving business continuity and the quality of technical expertise and service that defines our company. 

We recognize the challenges you and our mutual clients are facing today. Our commitment and dedication to you remain the same. 

AIG is well positioned to help you solve your client’s insurance needs and deliver on our claims promise. With the support of Rocco Orlando, we are pleased to provide this first edition of Teamworks as a resource to you.

Best regards,

David McElroy
President and Chief Executive Officer
North America General Insurance


Retail Property Update

AIG is dedicated to being the property underwriter of choice for your domestic and global middle market (SME) and risk management accounts. 

Up to $1B may be deployed on a shared, layered or 100% basis in primary/excess positions on the right accounts. The deployment of capacity, size and positioning thereof will depend on the risk quality, occupancy hazards, client commitment to risk management principles, data completeness/quality and loss experience of each account. 

We are at the forefront of addressing key issues for insureds. Most recently, we were one of the first insurance carriers to implement affirmative cyber underwriting strategies globally.  Our retail property insureds can purchase or exclude coverage expressly for physical and/or non-physical cyber-related losses—and achieve vital coverage certainty. We will continue to lead in underwriting by addressing topical issues affecting buyers. 

With clear and consistent risk appetites worldwide, we are committed to delivering differentiated value to our brokers and insureds by providing open communication, coverage flexibility, claims and engineering excellence and multinational services.

To learn more, download our new property marketing collateral.

We encourage you to communicate with your teams that AIG is committed to providing a consistent risk appetite, visit our U.S. risk appetite website at\usriskappetite.

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McGriff, Siebels & Williams and AIG Success Stories 

Dedication over Holiday Weekend Leads to Property Business
McGriff, Siebels & Williams Texas reached out to AIG about participating on the property program for a local school district. McGriff and AIG worked closely together and were able to provide a number of options on the excess. The broker and underwriter, worked over the Thanksgiving holiday weekend, to put together favorable terms that were presented to the client, resulting in a property win. 

Team Effort Leads to Property Placement
A distribution and merchandising client had left AIG to go to a competitor last year. When the client was not happy with changes the incumbent was making to the program, McGriff, Siebels & Williams worked closely with AIG to provide multiple options for the client to consider, which included the company’s stock as well as the property typically included in the program. This team effort led to a $175k deal. 

Collaboration Identifies Opportunity
When McGriff, Siebels & Williams Atlanta and AIG teams met recently, they discussed a restaurant chain seeking Excess casualty coverage. Through several discussions, including required terms and conditions the team was able to provide competitive pricing and coverage to meet the client’s needs, resulting in an excess casualty win. Great job teams!

Problem Solving and Creativity Provide Client Solution
McGriff, Siebels & Williams Portland and AIG were able to work together to help solve the administrative burden of a client’s prior program with a new, loss sensitive, and composite rated program structure. Additionally, with the growth of the company due to acquisitions the last several years, AIGRM moved the Workers’ Comp incumbent line of business into a high deductible program. Congrats teams on a $2.5M deal!

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Did you know that AIGRM has been a leader in the National Account space for more than 40 years and has pioneered solutions to address complex or difficult to insure risks such as bespoke loss sensitive structures, global fronted and captive programs, blended or alternative solutions and unique collateral alternatives? AIGRM stands ready to assist you and your clients. Contact Gary Shertenlieb, Distribution and Client Engagement, AIGRM to learn more.  

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Your AIG Team

Our U.S. Field structure, led by our regional Zone Presidents, is the cornerstone of how we deliver our products and services to our brokers and clients. They are here to ensure we have an effective trading relationship with you. The team is reaching out regularly to your local offices and welcome your inquiries.    

View our U.S. Zone map and key contacts

Please feel free to share this newsletter within your organization.

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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this newsletter.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.