Almost everyone hopes they will never need to use their insurance, but if it becomes necessary, understanding how to navigate a path through the claims process is crucial.

Businesses buy insurance hoping that they will never have to make a claim. Yet the reality of modern corporate life is that almost every company will at some point be forced to do exactly that. And when a claim is made, it is crucial that the process is handled as smoothly as possible so that the claimant can continue to operate unencumbered by any losses.

However, the claims process is often complex, particularly for large corporate businesses dealing with multinational jurisdictions.

Law and claims working practices around the world can vary greatly, so it is essential to find a strategy that offers consistent service at home and abroad.

The aim of this guide is to help firms navigate this procedure and also to understand how to ensure they are best placed to tackle any problems they may face. This guide considers such varied issues as insurance buying, dealing with major losses, claims preparedness, and regulatory concerns.

Dealing with claims can sometimes be difficult and time consuming. This can be particularly acute when the claimant has not prepared properly. Of course, there are some scenarios that cannot be foreseen, but by increasing companies knowledge of the way in which the claims process functions, this guide aims to those firms be in a position to work effectively with their insurer.

At the heart of any claims process is the relationship between the insurer and the claimant. This guide will explore ways in which insurance companies and their customers can achieve a quick and satisfactory outcome, no matter what the loss scenario might be. The guide is broken into sections and will cover the following topics:

  • Communication with Insurers
  • Workshop Enterprise
  • Be Prepared
  • Insurer Innovation
  • Involve the Boss
  • Stress Testing
  • Expect the Right Attitude
  • Get the Right Answers
  • A Sustainable Relationship
  • Operate Globally, Think Locally
  • Infrastructure
  • Data
  • Making a Claim
  • Be in Control
  • Need for Speed
  • When it’s Over

Building a relationship with an insurer, and providing as much information about what your business does, is vital in the event that you have to make a claim.

To read the guide in its entirety, download the PDF at the end of this article.