In our last issue, I shared my reflections on the relentless nature of Mother Nature, particularly in regard to the latter half of 2017. Unfortunately we’ve faced more weather-related challenges this quarter as well. The mudslide in Montecito, CA and the winter freeze that affected many other parts of the country in January have meant zero down time for our Claims team. I remain deeply appreciative—and somewhat in awe—of everyone’s focus and thoughtfulness as we continue to deliver on our promises to clients and brokers. We’ve received many accolades about our response across all of these harrowing events, and that praise is now driving new business opportunities.
Speaking of growth, we are forging ahead with ambitious goals for 2018. As we refine and enhance CIP, the system simultaneously paves the way for launching new products, refreshing our core policy forms and taking rate where it’s needed. We’ve also begun to activate a multitude of strategic growth initiatives through the “PCG 2.0” effort, and I look forward to sharing progress throughout the year. And, of course, we are internalizing the lessons learned from the recent catastrophes to ensure we remain industry leaders for the long term.
Every functional area of our business is moving at a rapid-fire pace. It can be hard to see beyond the tasks in front of you on any given day, but please remember that you’re all contributing to our success and making a meaningful impact on AIG as a whole.
Once again, thank you for your efforts and for making PCG what it is today. As you know, late last year our Proud to Be PCG campaign provided you with an opportunity to tell us what makes you proud about being a part of PCG. I have been inspired by all of your videos and appreciate those of you who made submissions. Check out the Intranet page for a final set of featured videos.