To some, the catastrophic events that spanned the past nine months feel like old news. But to us, it’s anything but. We should continue to be proud of how we support our clients and distribution partners. At the same time, however, we must look inward at the discipline we apply to preserve our leadership position—particularly as we gear up for the 2018 hurricane season and dry conditions on the West Coast.
Across AIG Personal Insurance and our business, there is renewed focus on profitability improvement. CIP is now enabling us to adjust rates to reflect current market conditions (check out the Underwriting business brief for more on our underwriting profitability efforts), but there is more to do across all of our functional areas.
Take a moment to consider ways in which we can contribute to this profit management effort in your area of PCG, but without sacrificing external commitments to our clients and brokers. This is not an easy request. Cost reductions may work in some areas, while others like technology will require ongoing investment. In fact, we will continue to pursue strategic growth initiatives and are making great progress with our “PCG 2.0” activities.
Anyone with a gym membership knows that being disciplined is harder than talking about it. But I’m confident that we are up to the challenge. As we head into the second half of 2018, let’s continue to forge ahead with the enthusiasm and inspiration that makes PCG such a special place to work.