As most of you know, our Hurricane Protection Unit (HPU) is a post-event policyholder outreach program. Your fellow colleagues make up the team of volunteers who call policyholders after a hurricane to check on their personal safety and inquire whether their home or other property suffered damage. If so, we help facilitate the reporting of a claim.
Volunteering for HPU can be a rewarding experience, and we welcome participants from all parts of PCG—no matter your role or location. Other carriers typically wait for calls to come in reactively, but for us it’s part of our commitment to deliver 360-degree protection.
Additionally, this up-front outreach provides our claims team with critical intelligence as to the extent of damage across impacted HPU zones, enabling them deploy adjusters to the right areas. In the case of Hurricane Michael, for example, volunteers collectively called out to approximately 50 HPU-enrolled policyholders across the panhandle.
“Everyone was extremely thankful for the call,” said Ashley Vana, Risk Management Specialist from New Hampshire and part-time HPU volunteer. “Some were very surprised we were reaching out and said things like, ‘I’ve never had an insurance company do this’ and ‘You guys are too kind.’”
When asked what the experience meant to her, Ashley added: “Stepping in to be that first voice of aid that some of our clients might hear after a devastating event is bittersweet. But letting clients know we're thinking of them and here when they need us is very rewarding in itself. The small gesture of a call goes a long way. It speaks volumes to how important our clients are to us. I'm happy to be part of a team that is ready and waiting to help.”
The 2018 hurricane season is not over yet. To become an outreach volunteer, please contact Lindsey Sellman or look out for future requests to get involved.