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Scan & Submit Claims Documentation Electronically

iPhone

Using the iOS Notes App

  1. Open the Notes App
  2. Click the "New Notes" icon on the bottom left
  3. Tap the “Camera” that appears above the keypad
  4. Select “Scan Document”
  5. Position the document and tap the circle to capture the image
  6. Adjust the cropping and select “Retake” or “Keep Scan”
  7. Repeat Steps 5-6 for all additional pages
  8. Tap “Save”
  9. Tap the “Share” Icon at the top of the screen
  10. Select “Mail”
  11. Enter  the AIG.com mailbox information in the “To” and your Claim number in the “Subject”
  12. Send

Most Android Phones

  1. Open Notes App
  2. Click “+” icon on the lower right corner
  3. Enter ‘Title’ (optional)
  4. Enter ‘Content’ (optional)
  5. Tap the “Camera” that appears above the keypad
  6. Take a picture (Phone image)
  7. Repeat Steps 5-6 to add additional images.
  8. To crop, hold the image for 2 second and select “edit” to crop or add special effects
  9. Click icon on top right corner to finish the notes content and save.
  10. Select “Menu” icon on top right to share the notes as text/picture
  11. Select “Email”
  12. Enter the AIG.com mailbox information in the “To” and your Claim number in the “Subject”
  13. Send

Samsung

Take pictures of all the documents using the Samsung phone camera

  1. Open Samsung Notes App
  2. Click “+” icon on the lower right corner
  3. Enter “Title” (optional)
  4. Enter “Content” (optional)
  5. Tap the “Document” icon that appears above the keypad
  6. Select required pictures from the phone library and attach it to the document.
  7. Press and hold the icon to edit the pictures.
  8. Select “Apply” on the top right corner.
  9. Click “Share” to share the document as PDF, image, text, HTML, etc.
  10. Select “Email”
  11. Enter the AIG.com mailbox information in the “To” and your Claim number in the “Subject”
  12. Send

Notes automatically saves a copy of your document.