AIG’s people are our greatest strength. Attracting, developing and retaining the best and brightest professionals is critical to our ability to deliver innovative, high-quality results as a global risk leader.
Today’s professionals care about more than compensation. They value flexibility, diversity and genuine commitment to corporate social responsibility, along with future opportunities for career advancement. Our Global Talent strategy incorporates these increasingly important factors so that we can present compelling career opportunities to top professionals around the world and continue to build a team that consistently executes with excellence.
Our voluntary turnover rate among women was lower than it was among men.
As the world continued to evolve and respond to the COVID-19 pandemic throughout 2021, the workforce also changed. Voluntary turnover rate approached pre-pandemic volumes, hovering around 11%, and recruitment activity increased meaningfully compared to 2020. Additionally, more new job positions were added in 2021 versus 2019 and 2020, and we ended 2021 with 20% more job openings than 2019, highlighting our strategic growth in certain geographies and markets. Across industries, workforce data more broadly indicates that voluntary turnover rates were higher among younger generations, lower-tenured employees and women; however, at AIG our voluntary turnover rate among women was lower than it was among men, demonstrating that we are an attractive place for women to work.
In a competitive recruiting market, AIG Talent Acquisition is proud to attract talent through strategies that include proactive outreach, leveraging professional networks and referrals. In 2021, an average of 20 people applied for a role at AIG every hour, and we selected from nearly 164,000 applications to fill 5,500 positions globally. Twenty six percent of our openings were filled with internal talent and 18% were filled with employee referrals. Our Talent Acquisition team ensured that although our overall placements increased by 20%, our time to fill average decreased by 7 days when compared to 2019.
In a competitive recruiting market, AIG Talent Acquisition is proud to attract talent through strategies that include proactive outreach, leveraging professional networks and referrals. In 2021, an average of 20 people applied for a role at AIG every hour, and we selected from nearly 164,000 applications to fill 5,500 positions globally. Twenty six percent of our openings were filled with internal talent and 18% were filled with employee referrals. Overall, our Talent Acquisition team ensured placements increased by nearly 20% while our average time-to-fill decreased by seven days compared with December 2019.
Our Talent Acquisition team’s hard work did not stop once a placement was made. Instead, we focused on integrating new hires with our global “Welcome to AIG” digital onboarding experience, which includes eight hours of learning content. This new hire orientation portal can be accessed in 41 countries, helping our newest employees learn about AIG and feel connected with their colleagues to accelerate their onboarding.
In 2021 an average of 20 people applied for a role at AIG every hour
Placements increased by nearly 20% while our average time-to-fill decreased by seven days compared with December 2019.
AIG is committed to expanding our pipeline of future talent. In 2021, we hosted 282 summer interns, hired 239 full-time analysts and supported a growing number of global apprenticeships. We also developed new strategies to recruit talent from alternative pathways, such as recruiting high school students or professionals returning to the workforce. Additionally, the Early Careers program was adjusted to create a fully remote analyst development experience to ensure analysts received interactive and collaborative internship experiences.
The world around us continues to transform and we are continually facing new challenges and adopting new technologies. For AIG to continue delivering innovative solutions to our clients, our people need to be at the forefront of new trends and innovation. We accomplish this by ensuring our employees have access to meaningful tools and resources to assist in their professional development no matter where they are in their career paths. The AIG Insurance Academy provides our Early Career colleagues an immersive developmental experience that embraces and empowers our younger professionals, helping them adopt a long-term perspective for growth while also providing their teams with ample assessment opportunities. For our more advanced colleagues, our Managing at AIG program lifts our middle managers to the next level through a six-month experience designed to enhance their people management skills in alignment with Personal Excellence, Interpersonal Effectiveness and Organizational Impact.
Our management is dedicated to promoting internal talent. We provide our colleagues with easy access to job postings, including the ability to set job alerts based on their job search criteria. We also offer management training, regular opportunities for formal feedback and mentorship programs to help our colleagues strengthen their skillsets and learn from one another’s professional and personal experiences. This emphasis on sponsorship and internal network building helps our employees take ownership of their careers and enabled 28% of our global talent to attain expanded roles or move laterally within our organization in 2021.
We are also committed to thoughtful succession planning for each of our functions and operating segments. This allows us to identify and develop a pipeline of talent to maintain high-performing business operations. In 2021, we focused on embedding a consistent, streamlined approach to Succession Plans and Talent Development Actions across the organization, including our Executive Leadership Team. This comprehensive approach to talent reviews and succession planning provides a forward-looking perspective on emerging talent, assists in identifying key development actions, and strengthens our leadership bench.
AIG provides a number of transition assistance programs for employees whose career at AIG ends as a result of retirement or termination. For entry- and mid-level employees, AIG offers programs such as resume writing, career coaching, job lead assistance and access to recruiters. For executive-level employees, AIG offers more advanced programs, including dedicated executive support, high-caliber career coaching, executive brand support and identification of target career opportunities.
AIG has developed numerous programs to foster leadership, growth, and development opportunities for our employees. At the heart of these programs is Your Learning Journey, our global learning management system. Through this platform, AIG employees can access learning portals and other resources that increase their business awareness, build critical skills and earn continuing education credits. In 2021, we invested in Your Learning Journey by adding machine learning and social collaboration features to make the platform more engaging and intuitive. Another key platform is our How to Be Your Best website and social platform, which offers employees access to live webinars, learning videos, employee stories and tip sheets to support employee mental and social well-being. Through this platform, we continued to support the holistic well-being and productivity of our employees in a work-from-home environment.
This year, we also launched a series of new live and interactive learning experiences designed by us, for us, to reinforce our culture of excellence in all we do. These programs build core and critical skills in communication, collaboration, personal branding and leadership. In Q4 of 2021, 1,581 of our colleagues around the world participated in these small group training sessions with a live facilitator. Colleagues who have participated gave the program high evaluation scores, particularly regarding their ability to use the skills and knowledge learned in these sessions to enhance job performance.
In 2021, 772,000 learning and development courses were completed by colleagues on AIG’s platform and employees completed an average of 6.46 hours of online learning. In addition to facilitating this online learning through Your Learning Journey, AIG continues to make LinkedIn Learning licenses available to our colleagues across 55 countries, giving them access to a comprehensive suite of 15,000+ courses covering a broad range of topics to build business, creative and technology skills. In addition, we offer tuition and certification training reimbursement programs to encourage employees to enhance their education, skills and knowledge for their continued growth.
learning and development courses were completed by colleagues on AIG's platform
AIG is committed to an engaged workforce. To improve our employee experience and assess the health of our organization, AIG conducted its first Organizational Health Index (OHI) survey in August of 2019. The results were used to embed Health initiatives in the AIG 200 operational programs and provide leadership with a roadmap of the issues that were important to our colleagues. The second OHI survey was conducted in January 2021, with 77% of colleagues participating. It covered topics across multiple dimensions, including leadership, business operations and effectiveness, DEI and customer focus to gather colleague insights and ideas to inform initiatives across AIG. The 2021 results showed significant improvement across the company, with higher scores in many categories compared to 2019 results. Despite uncertainties presented by the pandemic, colleagues expressed appreciation for AIG’s effective transition to a remote work environment and the company’s colleague-first approach, prioritizing their health and wellness. The 2021 results also highlighted modernizing the operating infrastructure as an area of opportunity. Through the AIG 200 effort, we have made progress on our Information Technology and Systems Modernization initiatives as well as established partnerships with select third parties to help us achieve a modern, digitally enabled platform with true end-to-end processes to improve user experience.
