AIG’s Support of Colleagues Through COVID-19

Since the start of the COVID-19 crisis, our top priority has been protecting the health and safety of our colleagues and our many partners, vendors and clients around the world. We quickly assembled a formal AIG Global Enterprise Resiliency team comprised of experienced leaders with expertise in technology, disaster recovery, enterprise risk and program leadership to ensure strong business resiliency during the pandemic. AIG also developed Emergency Access Plans that could convert AIG offices into limited recovery sites if work-from-home capacity was significantly disrupted by a natural disaster or other incident.

For those colleagues facing financial difficulty due to COVID-19’s severe disruption to businesses, AIG established the Pandemic Financial Assistance Program, which provided financial aid to eligible colleagues.

Supporting Our Employees

In 2021, we continued to place great importance on supporting our colleagues’ mental health and well-being while maintaining productivity in a work-from-home environment. Our COVID-19 intranet page continues to provide important policy and procedure updates, leadership messages and links to external websites, such as the WHO and CDC, with the latest health and safety information. Using this page as well as our How to Be Your Best page and social platform, we offered employees access to live webinars, learning videos, employee stories and tip sheets to address the unique mental, emotional and social pressures colleagues felt as they balanced work and home responsibilities.

We also offered all employees up to four hours of paid leave to receive their COVID-19 vaccinations in the absence of relevant government and local paid leave mandates and encouraged them to access counseling services through AIG’s Employee Assistance Program. 

For U.S. Employees

AIG has continued to support employee physical and mental health by waiving employee copays, coinsurance and deductibles for AIG Medical Plan member services through the end of the federally declared COVID-19 public health emergency, including:

  • COVID-19 diagnostic & antibody testing
  • Telemedicine visits related to COVID-19 illness with member’s own in-network provider
  • Behavioral health visits with 24/7 virtual care in-network providers Teledoc, LiveHealth and Kaiser Virtual

AIG also waived all out-of-pocket costs for AIG Medical Plan in-network telemedicine behavioral health visits through December 31, 2021.

Return to the Workplace (RTW)

AIG’s RTW Task Force is a cross-functional team comprised of colleagues from Corporate Real Estate & Business Services, Legal, Human Resources, IT, Communications and individual business lines. The RTW Task Force monitors COVID-19 developments closely and take actions to promote the health and safety of AIG colleagues based on guidance from health authorities and subject matter experts at the local, regional and global levels. The RTW Task Force also collaborates with business leaders across AIG to study issues that are relevant to the jurisdictions in which we operate and speaks with counterparts at other companies to determine emerging best practices.

Our global RTW Task Force, leveraging expert data and insights, has partnered with local teams across ~250 locations to make office reentry decisions based on local ground conditions, business needs and individual circumstances.

Based on the RTW Task Force’s findings, AIG offices remained accessible only to those in on-site essential roles from March 2020 through August 2021. In September 2021, AIG offices were formally reopened and made available for occupancy to fully vaccinated individuals where local conditions allowed. Given that in a growing number of jurisdictions global conditions are more stable, at the beginning of May 2022, the expectation is that colleagues will be returning to our offices on a more regular basis. Our return to the workplace strategy aims to achieve a return that is safe and flexible while focusing on our core values and strengthening our corporate culture.