Business Ethics

AIG is committed to conducting business with integrity and with the highest ethical standards. We are also committed to complying with all applicable laws and regulations in the jurisdictions in which we do business. We believe that our individual and collective decisions have the potential to impact our communities as well as AIG’s reputation, which is one of our most valuable assets, making it imperative to foster a culture that places a high value on personal and organizational ethics and integrity. 

AIG adheres to a strong set of principles to ensure our actions are consistent with our values. The AIG Code of Conduct (Code of Conduct) applies to all colleagues and provides guidelines on how we work with each other, as well as our clients, distribution partners, regulators, and other stakeholders. Each year, AIG officers and employees certify that they have reviewed and will comply with the principles of the Code of Conduct, which is available in 20 languages, reviewed annually and updated as necessary. By articulating our standards in a transparent way, the Code of Conduct helps our colleagues align their actions with our values and allows all colleagues to uphold AIG’s culture of integrity.

In the same vein, AIG maintains a Code of Business Conduct & Ethics (Code of Ethics) for our Directors, Officers and Senior Financial Officers, each of whom must review and agree to comply with the Code of Ethics each year.

All AIG employees are also required to abide by the Global Employee Conflicts of Interest policy, which instructs colleagues on how to identify, prevent and manage potential conflicts of interest. This helps all our employees perform their work in an objective and unbiased manner.

Our Global Compliance Group (GCG) helps us hold ourselves accountable to our standards. The GCG is a centralized, independent function responsible for compliance management across AIG’s businesses, functions, legal entities and countries of operation. The GCG helps us stand behind the quality of our products and services. This includes ensuring that our business partners, such as agents and consultants, adhere to the Code of Conduct and the AIG Third Party or Supplier Code of Conduct, as well as any applicable contractual provisions, when working on behalf of AIG companies.

AIG also provides regular training for all AIG employees on a range of compliance and ethics topics. These topics include the Code of Conduct and other key compliance risk areas like conflicts of interest, anti-corruption, anti-money laundering, and economic sanctions. Moreover, AIG requires all managers to incorporate a Culture of Integrity and Risk Management goal in their annual performance goals. This helps our colleagues commit to demonstrating a culture of awareness and ownership of AIG’s policies and procedures, ethical behaviors and practices, prudent risk management in day-to-day activities and AIG’s Governance and Regulatory requirements.


Reporting Misconduct

An important aspect of AIG’s ethical culture is taking accountability for our individual and collective decisions. We encourage employees to address compliance and ethics issues with management, Human Resources, Employee Relations, their assigned legal counsel and/or their compliance officers. AIG policy strictly prohibits retaliation against any employee for making a good faith report of actual or suspected violations of the Code of Conduct, other AIG Policies or applicable laws or regulations. Violation of this policy may be grounds for disciplinary action.

Our Risk Awareness Program encourages this open dialogue about compliance and ethics issues by asking employees to uphold an ethical and compliant work environment, including through our Raise Your Hand campaign. This campaign is reinforced throughout the year through various channels, including senior leader communications, the company intranet site and risk awareness campaigns addressing topics like fraud and cybersecurity. Additionally, AIG employees and third parties may ask questions, raise concerns or report instances of non-compliance with the Code of Conduct, AIG policies or applicable laws and regulations through the AIG Compliance Help Line. The AIG Compliance Help Line is staffed by an independent third party that provides written reports to AIG’s GCG. Communications to the AIG Compliance Help Line may be made anonymously, subject to local laws, and may be made in all major languages.