Discovering new potential

Our purpose is to discover new potential by reimagining what AIG can do for you.

Our 5 values and how we bring them to life:

Be an ally

  • We strive for inclusion
  • We listen and learn
  • We speak with our actions

Do what's right

  • We act with integrity
  • We lead by example
  • We lift up our communities

Take ownership

  • We set clear expectations
  • We are proactive
  • We are accountable

Set the standard

  • We deliver quality—always
  • We are client-centric
  • We lead the industry

Win together

  • We are stronger together
  • We are aligned
  • We are one team

2021 Financial & Strategic Highlights


of Combined Ratio Improvement Since 2018

Growth in Vastly Improved General Insurance Portfolio with Maintained Expense Discipline

Net Premiums Written Increased Year-Over-Year


Net Premiums Earned Increased Year-Over-Year



of Improvement to Accident Year Combined Ratio, As Adjusted*, Driven by Reductions in Both Underlying Loss and Expense Ratios

* Enhanced 2022 sub-90 target from exit-run-rate to full-year basis

Continued Solid Contribution from Life & Retirement Along with Decisive Separation Progress

  • Adjusted Pre-Tax Income increased 11% year-over-year reflecting sales/distribution rebound from pandemic's initial disruption
  • 9.9% equity stake sale and $50B assets under management transfer to Blackstone Inc.
  • IPO on schedule for 1H'22, subject to regulatory approvals and market conditions

Clear Execution of Stated Capital Management Strategy

  • Reduced debt by $4B
  • Reached sub-25 leverage ratio target with 24.6% at year-end (from 29.3% at year-end 2018)
  • Returned $3.7B to shareholders through $2.6B of common stock repurchases and $1.1B of dividends

Global Reach

~ 70

Countries and jurisdictions with customers served

A promising future

Peter Zaffino writes, “In this re-envisioned world, insurance is more than a way for clients to handle what can go wrong, it’s a catalyst for all that can go right.”

Delivering excellence

Stories of AIG colleagues putting our values into action – through our risk expertise, culture, corporate citizenship and more.

* This is a non-GAAP financial measure. The definition and reconciliation of Accident Year Combined Ratio, as adjusted, to the most comparable GAAP measure are on pages 346 and 348 of this Annual Report.