Feedback from thousands of clients contributed to AIG Israel being ranked first in claims payments and client satisfaction for the third year in a row in an Israeli Ministry of Finance index.
AIG Israel’s number one ranking in claims payments encompassed Auto, Personal Property, and Personal Accident insurance – and this year for the first time, Travel Insurance.
The annual index takes into consideration claims payments, such as speed of settlement and percentage of approved claims, and customer satisfaction, including complaints and call center waiting time.
AIG Israel improved its scores overall compared to last year. Says Gaurav Garg, CEO, Personal Insurance. “Winning the Ministry of Finance's service award for first place in service and claims payments demonstrates a true commitment to our customers and a genuine customer-centric culture of the organization."
Says Shay Feldman, CEO, AIG Israel, “This amazing achievement is a direct result of the daily efforts of the AIG Israel team, especially the Service Division, and reflects the quality of our employees.”
AIG Israel celebrated its top ranking by launching a media campaign that included television commercials, outdoor media, radio, and digital. It also released a series of humorous television commercials, including this one.