AIG and Lexington Insurance were ranked as the number one performing carrier in the U.S in claims response after Superstorm Sandy of the top five named U.S. insurers in a recent survey by leading global insurance broker Willis.
Willis gathered results from its associates’ feedback, as well as its internal claims system. Willis also reviewed and factored in the data from scorecards that insurers were required to complete by the U.S. government related to claims handling after the storm.
Willis shared the rankings with business partners, stating: “We have been able to interrogate our claims systems and ascertain who exactly has been delivering to our clients, above and beyond their expectations. Who have taken their pledges to be there when our clients most need them…this performance is reflective of the carriers’ attitude, as well as their actual performance with respect to Superstorm Sandy claims.”
AIG stood out for “getting funds into insureds’ hands right away,” says Dave Crowe, Global Head of Commercial Property Claims. “Adjusters were out within a day,” he says, “arranging for advance payments for losses of over $1 million.” In only 30 days, more than $175 million in payments were made to commercial and consumer clients, and within 90 days, more than $460 million was paid.
Eric Martinez, Executive Vice President, Global Claims, Operations & Systems, AIG Property Casualty, expresses the company’s pride in the acknowledgement of how AIG keeps its promise to customers: “Having Willis rank our response to Sandy as the best-performing carrier in the U.S honors the amazing effort our entire organization put forth in caring for our customers when they needed us most. That effort is even more remarkable when you understand that it came in the midst of historic claim volumes, our corporate office being shut down, and many AIG employees battling through their own personal challenges.”