Our dedicated people are the cornerstone of AIG’s competitive advantage. We have a unique global franchise with a diversity of cultures, languages, backgrounds, and experiences. Valuing people means developing the talents and capabilities of each individual.

Valuing people also means recognizing and rewarding excellence - excellence in everyone, everywhere and in everything we do.

And it means encouraging and rewarding teamwork, even as we all benefit from the strength of our individuality.  We win when we work together. 

AIG has many customers – nearly 70 million worldwide – ranging from farmers in India buying $10 insurance policies on their livestock, to global multinational corporations spending millions to protect their plants.

So how do we successfully serve such a broad clientele? Simple.

AIG puts the priorities of our customers first. Every decision we make is guided by this straightforward criteria: is it good for our customers?

Customer focus also means always taking our customer’s point of view. We start by anticipating their priorities – not only satisfying current needs, but looking forward to future needs and doing it better than our competitors.

Focusing on customers also means building relationships, which starts with the first-hand, human interaction that occurs with all customer transactions.
 
 

Be accountable. Manage risks. Deliver AIG’s strength.
 
In today’s world, the spotlight on sustainable corporate performance is more intense than ever.  At AIG we achieve this by insisting on accountability, effectively managing risk and delivering our strength to our customers across the globe.

AIG’s leaders are accountable for developing and executing strategies that will assure superior performance – revenue growth, return on equity and creating shareholder value.  And, all AIG employees are accountable for meeting our individual goals and aligning them with AIG as a whole.  In this way we continue building and persevering the company's financial strength so that we can meet commitments to our customers, colleagues, partners and owners.

Risk is an inherent part of any business. AIG’s disciplined practices and tools enable us to most effectively manage risk across our businesses and locations. 

AIG’s global franchise has unparalleled reputation, reach, relationships and resources. Our global footprint, diverse distribution model, extensive product range and superior financial strength enable us to uniquely serve our customers and communities around the world.

Finally, AIG always strives to exceed customer expectations – delivering higher quality, at a better value, faster than they expected.
 

Work honestly. Enhance AIG’s reputation.
 
Integrity is the bedrock of AIG's reputation. Integrity means we will conduct every aspect of our business with honesty - meeting our commitments to our customers, our partners, and our colleagues.  This requires honest and transparent reporting, honest and acceptable business practices, honest and unbiased information and advice.

Our emphasis on compliance also demonstrates integrity in action and enhances our reputation for strong corporate governance.

Customers around the world trust the AIG brand. Integrity is therefore not only one of our core beliefs, but a competitive necessity and powerful advantage in today’s marketplace.
 

Value all colleagues. Collaborate with one another.

Respect deals with how we at AIG look at and interact with colleagues every day. It means seeing and valuing each other as diverse individuals. 

There is also a global component to our value of respect. This is reflected in our presence in so many locations. We honor the people, history and culture of each community. We operate successfully in over 130 countries and jurisdictions because our businesses are based on respect.

Respect is also vital for effective collaboration, which is so critical in an organization of our size and global scope.  To build and maintain a collaborative culture we must know and trust each other as individuals. 

AIG is strongly committed to social responsibility, which is also driven by respect. Our company is a force for human dignity and economic security around the world. For example, our work fostering microfinance lending, economic development, financial literacy, and volunteerism are all based on our value of respect.

Seize opportunities. Innovate for and with customers.

Entrepreneurship is one of our strongest values, because it allows us to leverage the power of each employee acting like an owner of the firm every day. Therefore, despite the size and global reach of our enterprise, entrepreneurship is critical to AIG's success. 

Entrepreneurship starts with recognizing and seizing opportunities across the globe. This requires the ability to capitalize on unmet customer needs – for example by entering underserved markets or developing new products and services. 

Entrepreneurs encourage innovation and creative problem solving, especially for our customers. They are committed to developing new and cost-effective customer solutions.

Entrepreneurship is about continuous improvement, and successfully managing change. Entrepreneurs champion new initiatives with energy and urgency. They act decisively without complete information.