The AIG Travel Safe ID program provides access to information and referral services for members 24 hours a day, 365 days a year. By calling the AIG International Services Worldwide customer care center, members have access to all of the following services at no additional charge:
Travel Documentation: Assistance procuring travel documents, passport/visa requirements and customs entry/exit restrictions and regulations.
Immunizations: Advice on required immunizations for travel, information on local medical advisories, epidemics and available preventive measures.
Political/Environmental Warning: Information on U.S. government offices abroad, and foreign government offices in the U.S. and how to reach them; access to the latest updates on international conditions as they relate to political and/or environmental situations.
Currency and ATM Locations: Currency exchange rates are available, as well as information on local bank/government holidays.
Global Weather Updates: Worldwide climate and up-to-date weather forecasting for domestic and international destinations.
Emergency Messages: Emergency messages to/from travelers stored and relayed internationally at the member's request for up to 72 hours.
Physician/Dentist/Hospital Referral: Contact information for local physicians, dentists, and/or hospital and clinics is provided to members upon request. Translation assistance and coordination with the traveler's primary medical insurance are available.
Telephone Translations: Multilingual counselors available via telephone, around the clock.
For an additional cost, members can obtain the following Medical and Technical Services:
- Medical Evacuation
- Medical Case Monitoring by a member of AIG International Services' Medical Staff
- Medical Record and Prescription Medication Shipment
- Insurance/Claims Coordination
- Repatriation of Remains
- Lost/Stolen Luggage and Personal Effects
- Lost/Stolen Travel Documents/Tickets Recovery Assistance
- Legal Referrals
- Cash Transfer/Emergency Funds
- Vehicle Return Arrangements
- Trip Interruption Reimbursement