This website, located at www.aig.com (the "Website"), is provided by American International Group, Inc. ("AIG") and its subsidiaries and affiliates (individually, an "AIG Company" and collectively "AIG Companies", "we" or "us") located in the United States of America which provide and collect information via the Website. Our data collection and use policies with respect to visitors to the Website are set forth in this statement ("Policy"). By using this Website, you signify your acceptance of this Policy.
Please note: Other websites of AIG Companies both within and outside of the United States of America contain different privacy statements to this Policy, and you are advised to review the privacy statement on each AIG Company website.
For information about our "AIG Careers Site Policy," please click here.
WHAT IS "PERSONAL INFORMATION"?
The term "personal information" means any information that can be used to identify or contact a specific individual, such as a name, address, telephone number, e-mail address, or policy or claim number. The term "non-personal information" means information that does not allow us to identify or contact a specific individual, such as demographic information, purchase categories (e.g., life insurance), and technical data gathered through a Web browser, such as the particular browser used to access the Website, or through cookies and other similar technologies. The term "IP address" means a number that is automatically assigned to the computer that a visitor to the Website is using by the visitor's Internet Service Provider (ISP).
WHAT TYPES OF PERSONAL INFORMATION DO AIG AND AIG COMPANIES COLLECT ON THE WEBSITE?
We collect various types of personal information from visitors to the Website. For instance, we may offer visitors the opportunity to sign up to become a member of the Website ("Member"), by providing their e-mail address, and responding to other contact and product-related questions we may ask from time to time, in order to receive special e-mail offers and promotions available to Members.
AIG and AIG Companies also collect personal information through "contact us" forms, such as first name, last name, e-mail address, telephone number, policy number and any other personal information you include in a question or comment.
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; commercial broker or appointed representative; or other person relating to our businesses), certain AIG Companies may through other means collect other personal information, including sensitive personal information, such as social security numbers and health information, in the course of their business. Additional privacy notices will be provided by AIG Companies where relevant. Where applicable, we maintain privacy and security policies and procedures that protect social security numbers and other sensitive personal information by maintaining their confidentiality, prohibiting their unlawful disclosure, guarding against unauthorized access, establishing proper disposal procedures for them (such as shredding), and limiting their disclosure to third parties, except where required or permitted by law.
WHAT TYPES OF NON-PERSONAL INFORMATION DO AIG AND AIG COMPANIES COLLECT ON THE WEBSITE?
“Cookies” and “Pixel Tags”
We constantly seek to maintain the integrity of, and make improvements to, the Website. As part of these efforts, we collect and analyze certain information about how visitors use the Website, as stated below.
In addition, we may use a service that collects data remotely by using "pixel tags”, "web beacons", "clear GIFs", or similar means (collectively, "Pixel Tags") embedded in the Website's content. A Pixel Tag is an electronic image, often a single pixel (1x1) that is ordinarily not visible to Website visitors and may be associated with cookies on the visitors' hard drives. The data we collect includes which operating system and Web browser you use, how you navigate to and through our Website, and how long you stay on our web pages. This information does not include your name, e-mail address or any other personal information.
Please note that certain non-personal information may be linked with personal information. Any linked information will be treated as personal information for the purposes of this Policy as long as it is linked.
As part of our efforts to maintain and improve the Website, we also collect IP addresses. An IP address is usually identified and logged automatically in our server log files whenever a visitor comes to the Website, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many other websites.
WHAT DO AIG AND AIG COMPANIES DO WITH PERSONAL INFORMATION COLLECTED ON THE WEBSITE?
We will use personal information provided by visitors to fulfill the purpose for which such personal information was provided, as described in this Policy, or as disclosed at the time the visitor information is collected in additional privacy notices (for example in connection with the provision of insurance or the handling of claims by AIG Companies).
We may use personal information for our business purposes, such as data analysis, audits, developing new products, enhancing our websites, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns. We also may use personal information to provide you with customized content on our Website or to provide you with information most relevant to you. Additionally, we may use personal information to send you important information regarding the Website, changes to our terms and conditions, and policies and/or other administrative information, and to personalize your experience on the Website by presenting products and offers tailored to you.
We use the personal information you submit to respond to your inquiries. If your inquiry might appropriately be answered by a particular AIG Company, it may be forwarded to that company. That AIG Company will use the personal information to respond to your inquiry. Neither AIG nor any AIG Company will share information you submit with any third party for the third party's direct marketing purposes, unless you consent to this use. We also may use the personal information you submit to ask you follow-up questions about which products you have purchased or are considering purchasing, in order to improve our services and better understand your needs.
We may also offer visitors the opportunity to receive special promotions. If a visitor elects to receive such offers by becoming a Member of the Website, we will use the personal information provided by that visitor to send those offers.
We may also use personal information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
CAN I "OPT OUT" OF RECEIVING E-MAIL PROMOTIONS FROM AIG AND AIG COMPANIES?
If you change your mind about receiving promotional e-mails or electronic newsletters from AIG or an AIG Company, you may choose not to receive such communications from the company that sent you the e-mail by: (1) following the "unsubscribe" instructions in the specific e-mail from which you wish to opt-out or (2) sending an e-mail to email@example.com, specifying the particular e-mails list(s) from which you wish to be removed. We will respond to a request made pursuant to these methods as promptly as practicable. Even if you elect to stop receiving promotional e-mails from us, AIG and AIG Companies may still contact you to tell you important administrative information about the Website or us.
DO AIG AND AIG COMPANIES SHARE PERSONAL INFORMATION WITH OTHER COMPANIES?
We may share personal information with our affiliates for the purposes described in this Policy. AIG is the party responsible for the management of jointly used personal information.
We will not intentionally share your personal information with unaffiliated entities except: (1) as described in this Policy or as disclosed at the time your personal information is provided; or (2) with your consent.
AIG and AIG Companies work with third parties which provide services to us and we may share your personal information with those third parties, including without limitation: third parties providing website hosting or e-mail hosting or information technology consulting services, marketing and promotion services, newsletters, data analysis, legal services, accounting services, and other administrative and back-up and security services.
In the event there is a change in the corporate structure of AIG or AIG Companies such as, but not limited to, a merger, consolidation, sale, liquidation or transfer of substantial assets, AIG and AIG Companies may, in their sole discretion, transfer, sell or assign information collected on and through this Website, including, without limitation, personal information concerning visitors, to one or more affiliated or unaffiliated third parties.
WHAT DO AIG AND AIG COMPANIES DO WITH NON-PERSONAL INFORMATION COLLECTED ON THE WEBSITE?
Because non-personal information collected on the Website does not personally identify you, we may use non-personal information for any purpose, and share non-personal information with third parties for any purpose.
“Cookies” and “Pixel Tags”
For example, we share the information gathered using cookies, Pixel Tags and other similar technologies with other AIG companies and with our third party vendors. Our vendors may give us reports of this non-personal information. We use this information to improve our Website by responding to our users' interests and providing more relevant and useful information. For example, we use non-personal information collected on the Website to evaluate how the Website is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the Website, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most popular and interesting to visitors and enables us to provide visitors with a better and richer experience on the Website. For example, we may use certain non-personal information to improve the performance of our Website
In addition, we may share statistical information derived from the information submitted with third parties; however, such statistical information is not associated with any individual in a personally identifiable manner.
We use IP addresses for purposes such as calculating Website usage levels, helping diagnose server problems, and administering the Website. We may also use and disclose IP addresses for all the purposes for which we use and disclose personal information. Please note that we treat IP addresses, server log files and related information as non-personal information, except where we are required to do otherwise under applicable law.
IF I LINK TO ANOTHER WEBSITE AND PROVIDE INFORMATION TO THAT WEBSITE, HOW WILL THAT INFORMATION BE HANDLED?
WHAT INFORMATION CAN THIRD PARTIES COLLECT THROUGH THE WEBSITE?
Please note that our online and e-mail advertising-related vendors may use “Pixel Tags” (meaning provided above under the heading “What types of Non-Personal Information do AIG and AIG Companies collect on the Website?”), or other similar technologies, in connection with the Website to help manage our online and e-mail advertising campaigns and strengthen the effectiveness of such campaigns. For example, if a vendor has placed a unique cookie on your computer, the vendor may use Pixel Tags or other similar technologies to recognize the cookie during your visit to the Website and to learn which of our online advertisements may have brought you to the Website, and the vendor may provide us with such non-personal information for our use. Please note we may link such non-personal information provided to us by our vendors to personal information about you that we have previously collected. Such combined information will be treated as personal information hereunder as long as it is so combined.
One of the advertisement companies that we use is Google, Inc, trading as ‘DoubleClick’. To opt out from the DoubleClick advertisement cookie please visit: www.doubleclick.com/privacy/index.aspx
You can refuse to accept other cookies that we use by adjusting your Web browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Website and some online products.
HOW DO AIG AND AIG COMPANIES PROTECT THE INFORMATION I PROVIDE USING THE WEBSITE?
We take reasonable precautions to safeguard the personal information transmitted between visitors and the Website, and the personal information stored on our IT servers used to host the Website and your personal information. Unfortunately, no data transmission over the Internet or an electronic data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at firstname.lastname@example.org.
In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail.
WHERE WILL AIG AND AIG COMPANIES STORE AND MAINTAIN INFORMATION ABOUT ME?
We maintain this Website in the United States. Further, please note that any communication you send to an "aig.com" e-mail address will necessarily be routed through the United States. By providing personal information and other information to this Website, and/or by sending a communication to an "aig.com" e-mail address, you understand and consent to the collection, use, processing disclosure and transfer of such information to the United States and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Policy.
HOW CAN I ACCESS, CHANGE OR SUPPRESS MY PERSONAL INFORMATION?
If you would like to access, correct, object to the use of, or request updating, suppression, or deletion of your personal information that you have previously provided to us through the Website, you may contact us at: email@example.com with any such requests, or if you have any questions or concerns about how we process personal information.
Please note that some personal information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy laws.
CAN AIG AND AIG COMPANIES CHANGE THIS POLICY?
Yes. We reserve the right to change this Policy in order to address future developments of AIG and AIG Companies, the Website or changes in industry or legal trends. Depending on the nature of the change, we will either: (1) announce the change on the home page of the Website or (2) take such other action as we deem appropriate under the circumstances, including, without limitation, posting the revised draft of this Policy on the Website. You can determine when this Policy was last revised by referring to the "Last Updated Date" legend at the bottom of this page. Any changes to this Policy will become effective upon posting of the revised Policy on the Internet, accessible through the Website. By continuing to use the Website following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, please do not continue using this Website. If you have any questions or comments about this Policy, please feel free to contact us at firstname.lastname@example.org.
HOW LONG WILL AIG AND AIG COMPANIES RETAIN MY PERSONAL INFORMATION?
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy (or in additional privacy notices we provide to you from time to time) unless a longer retention period is required or allowed by law.
WHO CAN USE THE WEBSITE?
The Website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through the Website.
HOW CAN I CONTACT AIG?
If you have any questions about this Policy, please contact us by e-mail at email@example.com, or please write to the following address: American International Group, Inc., Attn: E-Commerce Legal, 80 Pine Street, 13th Floor, New York, NY 10005.