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The AIG Global Network: seamless world class service  

The AIG global network supports clients’ local needs in over 200 countries and jurisdictions. Formed with strong local AIG operations and top tier local insurer network partners, we continue to enter new markets to meet our clients’ needs and this means we can scale and flex as your multinational clients expand into new territories via growth or acquisition. 

In some countries we are represented by market leading partner insurers. Our clients’ risks are reinsured back to AIG and we’ve invested in technology and people to make sure that you and your clients receive a globally consistent and seamless service experience. The same processes, the same performance standards for policy issuance, contract certainty, regulatory compliance and claims – all rigorously tracked and enforced wherever in the world your multinational clients might be. 

Our largest global partner is Fairfax Financial Holdings (Fairfax), taking over AIG’s operations in: Argentina, Chile, Colombia, Uruguay, Venezuela and Turkey. They’ll also take over our operating assets and employees in Bulgaria, Czech Republic, Hungary, Poland, Romania and Slovakia.  

Fairfax is a world class partner with a commitment to delivering the service quality that AIG clients expect. Here are some common questions and answers. 

How will Fairfax deliver the same level of world class service as AIG? 

How can we recommend Fairfax if our clients don’t know much about them? 

Will we get the same commitment on policy issuance? 

We have existing strict service level agreements with strategic clients’ captives 

How will this affect clients’ claims handling in these countries?  

How can we be comfortable that Fairfax is as financially secure as AIG? 

You’ve always promoted the strength of your network, so how is a smaller one better? 

CONSISTENT, MEASURABLE WORLD CLASS SERVICE AND SATISFACTION

Multinational is a strategic priority for AIG which means that making sure your multinational clients get world class service – today and tomorrow - is an absolute priority as well. Our investment in our Network Partner Practice ensures that your multinational clients receive consistent, measurable world class service delivery from policy inception and renewal to claims handling, resulting in contract certainty and increased client satisfaction. It also helps you lead a stronger partnership in multinational program design, with clearer timing and greater certainty of program execution as well as reducing rework and inefficiencies.