AIG Law Firm Portal
On April 1, 2013, the updated edition of the AIG Property Casualty General Litigation Guidelines went into effect. The 2013 edition of the AIG Property Casualty General Litigation Guidelines can be found in the links along the right-hand portion of this page. These guidelines apply to all matters assigned to your law firm by an AIG Property Casualty Claims office in the absence of specialty guidelines, as identified on Page Two of the 2013 Guidelines.
The 2013 guidelines continue the principles of prior guidelines, with the following substantive changes:
The updated guidelines apply to all legal services rendered on existing or new cases, effective April 1, 2013.
AIG expects that Panel Counsel will accurately record time entries according to the designated billing codes. The UTBMS codes, and in particular the Litigation Code Set, provide an excellent framework for establishing a case budget. Your support of all prior initiatives has played a key part in the continued success of AIG. Your continued compliance will be invaluable to AIG in maintaining its position as worldwide market leader for commercial insurance.
We would like to thank all of our law firms who attended the annual AIG Claims Panel Meeting held on Wednesday, October 22, 2014 at the Marriott Marquis in San Francisco, California in conjunction with DRI’s Annual Meeting. We trust that those in attendance received valuable information about AIG and our relationships with you, our outside law firms. It was both a pleasure and privilege to meet with our law firms and attorneys.
Our 2015 AIG Claims Panel Meeting will be held during the DRI’s next annual meeting in Washington DC beginning on October 7th. We ask that you mark your calendars accordingly. Invitations to the AIG Claims Panel Meeting with date and time will be distributed in the Summer. Our intention is to make these meetings informative, interesting and practical for our firms. As always, we welcome feedback from you and your peers regarding topics important to you. So, please feel free to contact the Legal Operations Center with suggestions. You’ll hear more about the program as the meeting approaches. We also encourage you to register for the full DRI Annual meeting.
AIG Property Casualty Claims and the AIG Legal Operations Center are pleased to inform you that we have established strategic affiliations with eDiscovery vendors to support various needs during an assignment and litigation. The list of vendors and contacts is maintained by the AIG Legal Operations Center. Members of the eDiscovery vendor panel support all phases of the Electronic Discovery Reference Model, including identification, collection, processing, hosting, review and production of electronically stored information. The eDiscovery vendor list identifies those vendors deemed capable of supporting various assignment and litigation needs by providing quality and cost-effective services. To access the list of eDiscovery Preferred Vendors click eDiscovery Preferred Vendors
We encourage you to use these vendors when in need of litigation-support services on claims involving AIG or its insureds. Please feel free to reach out to any of the vendors for additional information and specify that you are defending AIG or one of its insureds. If you engage one of the vendors, please advise the responsible claims professional to ensure you are receiving the discounted pricing and obtaining the necessary documentation, including a Statement of Work. Negotiated rates are ceilings. For large matters, additional discounts may be achieved. Please coordinate any negotiations of special terms or pricing with the Legal Operations Center.
Statement of Work (SOW) development guidelines for eDiscovery Panel Vendors can be found here: eDiscovery Panel Vendor SOW Guidelines
Engagement Guidelines Document for eDiscovery Panel Vendors can be found here: eDiscovery Engagement Guidelines_Vendors
Any eDiscovery related questions can be directed to eDiscoveryManagement@aig.com
The AIG Legal Operations Center is committed to efficient delivery of quality legal services. In recent years, we have seen significant increases in costs associated with discovery-related review of electronic and paper documents. We continue to observe the growing cost of human reviewers analyzing large numbers of documents for potential relevance and privilege.
Many review processes in support of discovery obligations are implemented in phases, with “first pass” review protocols designed to ensure that Senior Associates and Partners review only those documents likely to be relevant in subsequent phases. First pass review is typically a highly structured and repetitive process performed by less experienced attorneys.
We recommend the use of non-law firm legal professionals in all first pass document reviews for document collections exceeding 10,000 documents. To support this recommendation, the AIG Legal Operations Center eDiscovery Management group has executed Master Service Agreements with preferred providers of temporary legal services (“contract attorneys”). Absent a compelling legal justification to utilize law firm timekeepers (this includes “staff attorneys”) to perform document review services, it is our expectation that you will engage one of these preferred service providers whenever first pass document review is required for large review projects. To access the list of Temporary Legal Staffing Preferred Vendors click Legal Staffing Preferred Vendors
Negotiated rates are ceilings. For large matters, additional discounts may be achieved. Please coordinate any negotiations of special terms or pricing with the Legal Operations Center.
Statement of Work (SOW) development guidelines for Temporary Legal Services Panel Vendors can be found here: Temporary Legal Services SOW Guidelines
In those matters for which panel counsel has the ability to select a court reporter, the Legal Operations Center requires the use of Court Reporter services from panel providers to leverage negotiated pricing. Our approved panel consists of 11 vendors who offer services either regionally or nationally. On average, in those states that allow preferred pricing relationships, panel vendors offer rates that are about 11% lower than “retail” prices. We ask panel counsel to inform the court reporter firm whenever a scheduled court reporter session will be paid (or partially paid) by AIG, even if it is not an AIG referral (i.e. the court reporter has been selected by the plaintiff) to ensure we achieve consistent pricing and process management from preferred court reporter vendors.
To access the list of Court Reporter Approved Vendors and the states in which they offer services, click Court Reporter Approved Vendors.
Master Service Agreements with each Panel Vendor establish approved pricing and consistent terms. Those rates are set forth in the vendor Rate Cards for each vendor which can be accessed by contacting the group at CourtReporterManagement@aig.com. Please note that vendor rates are confidential information.
To improve our responsiveness and receive all requests in a standardized manner AIG Legal Operations Center has implemented the following workflows for assisting you with Collaborati / TeamConnect related issues :
Billing Inquiry Form:
Utilize this form to submit inquiries regarding Discount, Payment Status, Refund/Credit, Short Payment, and submission issues for Invoices and Budgets.
eBilling Enrollment Form:
For external vendors to submit requests to be added to AIG’s eBilling system.
Timekeeper Rate Request (Collaborati):
For eBilling Vendors to submit timekeeper rate requests on Non-AFA matters use the Timekeeper Rate Collaboration tool.
Timekeeper Rate Request - For AFA Matters Only:
For eBilling Vendors to submit timekeeper rate requests on AFA matters.
Law Firm Litigation Support QRG:
Provides an overview of and detailed instructions for the Litigation Support Request Form automated workflow that is replacing emails to Litigation Support.
Check Consolidation Program Form:
Provides an overview of and detailed instructions for the Litigation Support Request Form automated workflow that is replacing emails to Litigation Support. enables enrollment in the AIG Check Consolidation Program, which will consolidate claim payments into bi-weekly direct deposits.
Property Casualty Group
Candid testimonials from clients, agents and brokers describe how in every country where recent disasters struck, AIG's Property Casualty Group was quick to mobilize its resources, deliver its promise and provide immediate response and critical relief to help businesses, people and communities recover and rebuild.