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American General Life Insurance Company and
The United States Life Insurance Company in the City of New York

Life Insurance Customers 
Phone: 800-888-2452
中文客戶服務電話:
877-656-5665

PO Box 305355 
Nashville, TN 37230-5355 
Fax: 844-930-0370
Variable Universal Life Customers 
Phone: 800-340-2765 
PO Box 305600 
Nashville, TN 37230-5600 
Fax: 713-620-6653

American General Long Term Care Administration

 

Policies Beginning with 582: 
Phone: 888-565-3769 
PO Box 64889 
St. Paul, MN 55164-0889 
Fax: 888-443-5824
Policies Beginning with 130: 
Phone: 800-710-9876 
PO Box 64036 
St. Paul, MN 55164-4036 
Fax: 952-833-5410

Life Insurance Forms

Frequently Asked Questions

We offer a wide range of options to securely service your policy on-line 24/7 through eService. Enroll today to access your policy details.

In addition to viewing your policy or contract details, you also have the ability to pay your premium, enroll in electronic billing, change your address, change your beneficiary, enroll in automatic recurring payments from your checking or savings account and view policy related documents. All in a secure environment. Click here to enroll in eService today.

Yes, you can make a one-time electronic payment or request a recrurring draft from your Checking or Savings account through eService.   

Yes, electronic billing is available via our secure eService site.

Yes, we offer our most frequently requested forms on-line for immediate download. See links above under Life Insurance Forms. You can also submit many changes securely via eService.

Beneficiary Change requests can be made securely through our eService site. You can also download a Beneficiary Change Form. See links above under Life Insurance Forms.

Address Change requests can be made securely through our eService site. You can also download an Address Change form from the Life Insurance Forms above.

Policy Loans and Withdrawal requests can be requested by completing a Policy Loan Application or Policy Withdrawal Request form from the Life Insurance Forms above.

Claims Frequently Asked Questions

American General Life Companies
The United States Life Insurance Company in the City of New York
800-231-3655
TDD: 888-436-5256
Fax: 713-831-3028

Standard USPS:
P.O. Box 2808
Amarillo, Texas 79105-2808

Overnight:
ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011

 
 

American General Life Insurance Company
The United States Life Insurance Company in the City of New York
800-340-2765
Fax: 713-831-3028
TDD: 888-436-5256


Standard USPS:

P.O. Box 2808
Amarillo, Texas 79105-2808


Overnight:

ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011

To file a death claim on a life insurance policy, please call the Customer Service Center at 800-521-2773. To expedite the call, please visit the claims section of our website and have the appropriate information ready when calling to file a claim. Or you can download the Life Claims Kit and mail the necessary document to the address below.
 

Standard USPS:

P.O. Box 2808
Amarillo, Texas 79105-2808
 

Overnight:

ATTN: Claims
1050 North Western Street
Amarillo, Texas 79106-7011
Fax: (713) 831-3028

To check on the status of a death claim on a life insurance policy, please call the Customer Service Center at 800-521-2773, Monday through Friday 7 a.m. – 6 p.m. Central Time.

Following is a list of the types of beneficiaries who may file a claim.
 

Beneficiary: The Claimant’s Statement must be completed by the beneficiary; if there is more than one beneficiary, each must complete a separate statement.

Estate Beneficiary: The statement must be completed by the executor or administrator, and a certified copy of appointment must be furnished.

Minor Beneficiary: The statement is to be completed by the legally appointed guardian of the estate of the minor, and an official certificate of the guardian’s appointment must be furnished.
 

Predeceased Beneficiary: When a beneficiary has predeceased the insured, a copy of the beneficiary's death certificate is to be furnished.
 

Class Beneficiaries: An affidavit showing the names and dates of birth of each must be submitted.
 

Assignee: The statement is to be completed by the assignee. If the assignment is no longer effective, a release of assignment from the assignee should be submitted. If collaterally assigned, the statement should be completed by both the beneficiary and assignee and the amount claimed by the assignee indicated on the statement.

The claims process begins when a beneficiary contacts the Customer Service Center to notify the insurance company of the intent to file a death claim. Beneficiaries must request the claimant statement, complete the form and submit it, along with the required documentation, to the Customer Service Center.
 

After receiving the claimant statement and required documentation, the Claims Department will process the claim. Delays in receipt of all required documentation or verifications or unusual circumstances, may cause the time to process a claim to be longer. To file a death claim on a life insurance policy, or to check the status of a claim, please call the Customer Service Center at 800-521-2773 (Monday through Friday, 7 a.m. to 6 p.m. Central Time). To expedite the call, please have the appropriate information ready (e.g., Claim Number, Policy Number, Insured's Name).
 

Claims for deaths in Florida
 

If the insured died in Florida, we will require a long-form certified death certificate showing the cause or manner of death.
 

Claims for Deaths Outside the United States
 

For United States citizens, a certified death certificate must be accompanied by a Report of the Death of an American Citizen Abroad issued by the U.S. Department of State
 

For non-United States citizens, the death certificate must be authenticated by the appropriate U.S. Consulate
 

Claims for Business Beneficiaries
 

If the beneficiary is a business, the person signing the form must be an officer or owner of the company. The company's name must be given and the title of the person signing (for example, “John Doe Auto Sales, Pat Jones, President”). A "certificate of incumbency" should accompany the claim statement.

The following should be submitted to the Customer Service Center as part of filing a death claim.
 

Claimant’s Statement: This statement must be completed by the beneficiary; if there is more than one beneficiary, each must complete a separate statement
Death Certificate: A certified death certificate issued by the appropriate governmental entity (e.g. County Health Department, Vital Statistics Department) is to be furnished with the claimant’s statement
Newspaper Account: When available, a newspaper account of the death should be submitted
Policy: The policy should be sent with this statement; explain if not enclosed

Call the Customer Service Center at 800-521-2773, Monday through Friday between 7 a.m. and 6 p.m. Central Time.

The information on this page refers to policies issued and serviced by American General Life Insurance Company and The United States Life Insurance Company in the City of New York. In addition, policies from the following companies are serviced:

American General Assurance Company

American General Life Insurance Company of Delaware, Wilmington, Delaware

 

In addition to reviewing your policy or contacting the Customer Service Center for advice and guidance, you may also contact your State Insurance Department.

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