Exceptional Claims Service

Need to report a claim?
    • Contact your independent insurance advisor. Or, for immediate assistance, contact us:
      T: (888) 760-9195
      F: (866) 858-1472
    • For US-based clients who are traveling abroad: +1(302) 482-6000
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How many claims adjusters can distinguish a Cy Twombly abstract from a Wassily Kandinsky expressionist painting?  All of them—when they’re part of Private Client Group’s superior claims service.

  • Setting new standards.
  • Our team is specially qualified to address damage to complex and distinctive properties. We’re equally proficient in handling threats to your reputation.

    We handle complex losses everyday, but each one comes with its own set of circumstances.  Tailoring our service to suit your specific needs is simply business as usual.
  • Taking swift action.
    • We respond to all new losses on the same day of report. Of course, claims specialists are always available 24 hours a day, seven days a week.
    • If you face an immediate crisis, you will be contacted within one hour,regardless of time of day.
    • Property damage is inspected within 48 hours of initial report.
    • Payment of first-party claims will be made within 48 hours following satisfactory documentation of loss and agreement on damages.
    • If a sentimental item is lost or stolen, we try to recover the item even after you’ve received settlement.
  • Empowering you with choices.
  • Whenever possible, we take our cues from you:
    • You are not required to have damaged items or property replaced. If you prefer, opt to receive a full cash settlement up to your policy limit with no depreciation.
    • We can work with the repair resources of your choice, or you can select from our vast network of preferred contractors, auto repair facilities (click here to find a preferred auto repair shop in your area), art conservators and other experts.
    • If you face liability litigation due to an incident covered on your homeowners’ or excess liability policy, you may choose your defense counsel from a panel of highly accredited law firms.
    • If the incident is covered under your excess liability policy, you can also be reimbursed — up to $10,000—for reasonable expenses incurred by involving your personal attorney.

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