Customer Service

Access Your Policy Online

We are here to help you! With our online customer portal, eService, and our knowledgeable customer service representatives we can assist you at virtually any time.

Use eService to: 

  • View policy info
  • Pay premiums
  • Change your beneficiaries
  • Change your address
  • Request recurring payments from checking or savings account
  • Speak to a customer service representative

To register for eService you will need to know the policy number and the insured’s last name, date of birth and zip code.

Call or Mail Us

American General Life Company and The United States Life Insurance Company
in the City of New York
Life Insurance Customers
Phone: 800-888-2452
PO Box 305355
Nashville, TN 37230-5355
Fax: 615-749-2941
Variable Universal Life Customers
Phone: 800-340-2765
PO Box 305600
Nashville, TN 37230-5600
Fax: 713-620-6653
American General Long Term Care Administration
Policies Beginning with 582:
Phone: 888-565-3769
PO Box 64889
St. Paul, MN 55164-0889
Fax: 888-443-5824
Policies Beginning with 130:
Phone: 800-710-9876
PO Box 64036
St. Paul, MN 55164-4036
Fax: 952-833-5410

Send Us A Message
Contact Us Form

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Copyright © 2015 American International Group, Inc. All rights reserved.
Last Updated Date 10.09.15