Claims Information for General Insurance Products

What should be expected from an insurer when a claim occurs? Prompt, skilful, knowledgeable claims service that meets your unique needs, whenever and wherever a loss occurs. This is precisely what you will receive being a customer of AIG U.A.E.

No one can be sure when or where a loss will occur. But with the AIG Companies,  no matter if you’re a multinational company or a sole trader you can be confidant that you’ll receive high-quality claims service, anytime, anywhere. Internationally, the AIG Companies have a vast network with representation in approximately 130 countries and jurisdictions.

In case of a loss, Policyholder or Beneficiaries, where appropriate should immediately notify our claims department using either one of the following contact details:

Tel:  +971 (4) 214-3444

Fax: +971 (4) 262-8709

Claim Notification:

The loss notification should mention the following basic information:

- AIG U.A.E. policy number
- Date of incident / loss
- Brief circumstances / details of loss
- Estimate of loss amount

Acknowledgment:

We will acknowledge receipt of notification showing the allocated claim number and requesting documents according to each line of business and depending on each case merits.

Investigations:

Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.

Settlement:

Settlement will be made by cheque or bank transfer after the following 3 steps:

- Completion of the claim file (necessary documents, reports, decision on validity of claim)
- Preparation and transmission of the claim discharge or acceptance form
- Signing of discharge or acceptance form by the policyholder, insured or beneficiary