Claims


IntelliRisk Services
Claims

Paramount to the insurance purchasing decision is our commitment to deliver prompt, skillful and knowledgeable claims service that meets our clients’ unique needs–whenever and wherever a loss occurs. Exceptional claims service does not happen by accident. It takes years of experience and organization-wide dedication to build a customer-focused global claim network, committed to service excellence and continual improvement to better serve customers. 

At AIG, our experienced global claims team allows claims to be managed by drawing on local, first-hand knowledge of risks, forms, business practices, legal and regulatory issues. We offer dedicated resources to ensure consistency of claims handling, effective account stewardship and winning claims strategies. Finally, the financial capacity of our insurers offers customers the security of long-term stability. We will be here to pay claims tomorrow and years from now.

  • Individuals and Families
  • If you are a Private Client Group policyholder and would like to file a claim, please contact your independent insurance advisor or for immediate assistance, contact us at:

    Phone: 888-760-9195
    Fax: 866-858-1472

    For US-based clients who are traveling abroad, please call: +1-302-482-6000

    Contact Travel Guard at 1-800-826-4919
  • Businesses
  • Please contact us at the appropriate number below:
      
    Western Zone Claims Olathe CCIC – 877-802-5246
    Eastern Zone Alpharetta CCIC – 866-642-5246
    A&H Customer Service – 800-551-0824
    Private Client Group – 888-760-9195

    The claims archive database provides access to real-world claims scenarios to help facilitate the assessment of potential exposures and benchmarking of liability insurance limits. Each claim scenario illustrates the event that triggered the claim, the general location, the policy limits and the potential liability exposure above the policyholder's attachment point.

    IntelliRisk Services offers risk management information services for policyholders of property casualty insurance from AIG.

    Primary lines claims for the US (Auto, Commercial Property, General Liability, Workers' Compensation)
    To report a claim for these lines of business, click here to register/log in.

    Global Claims Relationship Group
    The Global Claims Relationship Group partners with brokers and clients to improve customer service and ensure superior claims experience for both clients and brokers. The Group is comprised of regional resources who act as the single point of contact in their region for claim issues. In addition, we offer resources dedicated to Construction and Environmental.
    Contact Us >
  • AIG Bank
  • Now banking is as easy as AIG! AIG Bank’s mission is to make it easier for you to grow your savings and achieve your financial goals, such as saving for retirement and other life events or buying a home.

    Our goal is simple—to help you meet your financial goals. We know that sometimes requires difficult choices and we provide tools and calculators to help. Once you choose to put your goals on a fast track, AIG Bank will be ready to serve you.

    Contact AIG Bank
  • AIG Private Client Group
  • Exceptional Coverage. Unexpected value.

    When you have a lot to protect, premium insurance isn't a luxury; it's a necessity. Our Private Client Group offers a wide range of property and liability insurance solutions at competitive prices, customized advance-planning services to reduce your risk, and exceptional claims service.

    Contact Chartis Private Client Group
  • Lexington Insurance
  • Lexington provides insureds with expert support and resources to effectively manage their claims every step of the way.

    From facilitating advance payments to get property policyholders rebuilding, to aligning casualty insureds with defense counsel with experience handling particular claims, Lexington's claims management abilities are a distinct advantage for our insureds. Lexington has market-leading catastrophe response and litigation management services. Technology optimizes our claim response and paperless claims files ensure continuity of service.

    To Report a Non-Catastrophic Claim
    To Report a Catastrophic Claim
    Contact Us
  • Travel Guard
  • With travel insurance through Travel Guard you'll have valuable coverage that travels with you. We're America's leading provider of travel insurance plans and assistance programs and we're here to help you. 24 hours a day, 7 days a week.

    When you place a claim with Travel Guard, our responsiveness and passion for exceptional customer service will exceed your expectations.

    Travel Guard's claims representatives offer world class care and are committed to delivering superior service to you, our valued customer. Click below to view specific claims information and procedures.

    How to file a claim
    Frequently Asked Questions
    Check Status of Existing Claim
  • AIG Life and Retirement
    • American General Life Companies
      American General Life Companies insurers are here to help you with all your policy and contract needs.
      Contact us
    • VALIC
      VALIC has more than half a century of experience helping Americans plan for and enjoy a secure retirement. We provide real solutions for real lives by consistently offering products and services that are innovative, simple to understand and easy to use. We take a personal approach to retirement plans and programs, offering customized solutions for individual needs. VALIC products are built on deep market knowledge. Together we can help you live retirement on your terms.
      Contact us
    • AIG Direct
      When you need reliable term life insurance to help protect your family's future, it's important to go with an established and proven insurer. With AIG Direct, you can get affordable term life insurance directly from the life insurance companies of AIG – one of the world's largest insurance organizations, which has been helping customers for nearly 100 years. Call AIG Direct now for the protection you and your family need. Click here to start your free term life insurance quote from AIG Direct now!
    • AIG Life and Retirement 
      For Your Future Retirement today involves new challenges—living longer, losing ground to rising prices over time, and relying more on personal investments in an up-and-down stock market. SunAmerica, The Retirement Specialist, is a leader with the experience to help you meet these challenges.
      Contact us
    • Western National
      Achieving financial security so you can live comfortably during retirement depends on how well you plan and save while working—and how effectively you conserve your assets during retirement.

      Western National Life Insurance Company has helped Americans achieve financial security with innovative fixed annuity products for more than 50 years. In fact, Western National was one of the first insurance companies to develop fixed annuity products specifically for sale through banks, and has been the nation’s #1 provider of tax-deferred fixed annuities in this market for 15 consecutive years.

      Over the past two decades, Western National has consistently received some of the highest ratings from independent nationally recognized insurance company rating agencies. We have operated for 54 years without ever defaulting on an annuity contract. Licensed in 49 states and the District of Columbia, Western National products are built upon deep market knowledge and supported by the financial strength of Western National.
      Contact us
    • International Lease Finance Corporation (ILFC)
      Partnership. Leadership. Consistency.

      Beginning with its first lease transaction in 1973, ILFC has continually evolved its leasing products to anticipate airline requirements, customer needs and changes in the business environment.

      As a full-service lessor, ILFC delivers a wide array of valuable services via the operating lease including fleet planning and rationalization, revenue and route analysis, product support programs, and more. The ILFC team develops, negotiates, executes and closes complex transactions from traditional operating leases and fleet renewals to structured financings.
      Contact Us


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