Contact Information- General Insurance Products

AIG Egypt - Head Office

  • 26th floor - 2005C Nile City Buildings - North Tower
    Corniche El Nil - Beaulac- Cairo - Egypt

  • Tel: +(202) 24617000
    Fax: +(202)24617010
  • Email: AigEgypt@aig.com
Contact Information- Life Insurance Products
  • Nile City, North Tower, 28th Floor,
    Corniche El Nile, Ramlet Beaulac,
    Cairo - Egypt
  • Tel: (202) 461 9020
    Fax: (202) 461 9022
  • E-Mail: alico.egypt@alico-egypt.com
  • PRODUCTS - Accident and Health Takaful
    - Casualty Takaful
    - Crisis Management Takaful
    - Energy Takaful
    - Financial Lines Takaful
    -Marine Insurance
    - Personal Lines Takaful
    - Property Takaful
    - Small Business Solutions Takaful
  • POLICY HOLDER SERVICES - Policyholder Services
    - Marine Loss Control Services
  • Contact us for more information.

Claims Information for General Insurance Products

Products

Our Vision
To be the best claims services provider in our Insurance Market. 
  
 
Our Mission
To pay claims fairly and quickly .Providing prompts response to internal and external customers and exceeds their expectations. 
  
 
Our people
People are our strength .Able to execute our vision, our people are well trained, experienced, qualified and know how to deal with you. With our people, you will always be aware of every detail of your claim file . 
  
 
Our Claim Handling Philosophy
• Give a full, friendly explanation to the policyholder of what will happen and when will it happen.
• Explain all available coverages, what they mean and the benefits that the policyholder is entitled to receive.
• Identify the exposures and issues in the claim and assign it to the adjuster who has the knowledge and experience to obtain the best result for the policyholder.
• Settle all claims within the terms and conditions of the policy.
• Claim settlement is about communication. The quicker and friendlier the communication is, the faster the claims will close with the best bottom line results.

 
What to Do After an Auto Accident
Automobile accidents can be a traumatic experience for those involved, in part, because auto accidents happen so quickly and often unexpectedly. AIG Egypt hopes that you never experience the trauma of an auto accident. Unfortunately, accidents happen. The following tips are provided to help prepare you to respond after an auto accident.

• Call emergency services (police, ambulance, etc.) if anyone is hurt and to report an accident.
• Move your vehicle out of traffic if possible. Pull off the road and turn on your emergency flashers to alert oncoming cars. Turn off the ignition to guard against fire.
• If your car is inoperable, or if you suspect a petrol leak, take your possessions and get out of the car.
• Do not stand between two vehicles because you risk being crushed if an inattentive driver crashes into the rear of the car in the back.
• Get the other driver's name, address, phone number, license number and the make of the car.
Report this information to the police. Do not get into an altercation with the other party.
• If possible, get witness' names, phone numbers and addresses.
• Examine the damage done to your car, as well as the other vehicles involved. Do not admit fault to anyone.
• No matter how upset or embarrassed you may be, it is important to realize that any statement of fault or promise of financial settlement for damages may be used against you later.
• To avoid misunderstandings, do not discuss the details of your car accident with anyone other than your insurance representative and the police.
• Notify the appropriate authorities and your insurance company about the accident. 
  
 
How a claim could be reported..??
• You can report a claim by fax, E.Mail,or by telephone or fill in the claim form and re send .
• Our Hot Line working 24 hours. 
  
 
Auto Care Program

Joining Auto care Program offering you the following benefits:-
Repair can be done at the client choice from a list of the most reputable workshops in Egypt. Direct payment to the work shop.( for more details contact the claim dept.) 
  
 
Fast Track payment
Apply to claims less than EGP 1,000 for motor claims and $ 300 for marine claims as

Product Details

Crime Manager Complete
With an increasing need to ensure organizations against fraud, wrongful acts of employees and IT crimes, the crime products are becoming a basic and ideal coverage for the organizations.

Cover
• Wrongful acts of employees, dishonesty and fraud (covering all employees)
• Fraud cover for documents of value, securities, instructions, advices, faxes, currency, etc - includes financial organizations and custodian acting on behalf of the insured
• Premises and transit cover on all risks basis, including ATMs, safe deposit boxes and loss of security rights
• Electronic crime cover for computer fraud

Fidelity Guarantee
This cover indemnifies the companies from losses incurred by the employed custodians of money and/or goods due to dishonesty acts committed by them.

Cover
• Wrongful acts of custodians.   
 
Money In Transit
This cover indemnifies the insured against loss of money and/or goods belonging to the insured, as a result of physical violent and forcible robbery whilst in transit.

Cover
• Loss of money belonging to the Insured, as a result of physical violent and forcible Robbery whilst in transit 
  
 
Directors and Officers Liability
The need for Directors and Officers cover is dramatically increasing in today's corporate governance environment especially with the growing exposure to corporate and foreign investors.
We offer Executives/Officers protection from the financial consequences of their acts, including securities and employment practice claims.

Cover
• Employment practice liability (including emotional distress)
• Shareholder claims
• Advancement of defense costs
• Legal fees and compensation for attendance at any investigation into the affairs of the company or otherwise
• Automatic cover for new subsidiaries
• Optional discovery periods actionable by policyholder or insurer
• Insured v Insured cover for:
• Employment practice claims
• Contribution and indemnity claims
• Shareholder derivative actions
• Liquidator/receiver actions (direct or derivative)
• Any claims initiated by former directors, officers or employees
• Cost of Senior Counsel's opinion if needed for legal proceedings disputed by insured/insurer
• Past, present and future directors and officers and retired directors, officers and employees. 
  
 
Professional Indemnity
We offer very flexible coverage essentially manuscripted to provide tailor-made coverage for any class of professionals.

Cover
• Professional indemnity and defense costs arising out of a wrongful act
• Any wrongful act arising out of provision of services by insured entities
• Advancement of defense costs 
  
 
Stockbrokers Professional Liability  
 
Financial Institutions Professional Indemnity
In a fast growing environment where consumers' awareness of their rights and the way to exercise them is constantly developing, the increase in the frequency of professional indemnity claims against financial institutions is no more a surprise.
AIG Egypt offers a protective policy wording that can assist the financial institutions to protect their assets from emerging risks they face.

Cover
• Professional indemnity and defense costs arising out of a wrongful act
• Any wrongful act arising out of provision of services by insured entities
• Advancement of defense costs 
  
 
Financial Institutions Professional Indemnity
In a fast growing environment where consumers' awareness of their rights and the way to exercise them is constantly developing, the increase in the frequency of professional indemnity claims against financial institutions is no more a surprise.
AIG Egypt offers a protective policy wording that can assist the financial institutions to protect their assets from emerging risks they face.

Cover
• Professional indemnity and defense costs arising out of a wrongful act
• Any wrongful act arising out of provision of services by insured entities
• Advancement of defense costs 
  
 
Investment Management Insurance
The urgency of providing a right recommendation and reliable investment advises puts more and more pressure on an investment managers and advisors.
Our cover for Investment Management Insurance is a single liability product for Investment Managers, Investment Advisors and Investment Funds.

Cover
• Investment advisor defense costs arising out of a wrongful act
• Defense costs on behalf of the investment fund, including Directors & Officers Liability
• Investment advisor Directors & Officers Liability 
  
 
Bankers Blanket Bond
Protects banking institutions against damages due to fraudulent acts, robbery, property loss/destruction

Cover
• Losses resulting from dishonest and fraudulent acts committed by the insured's employee(s)
• Losses from robbery, burglary, misplacement, mysterious disappearance or destruction of property (but not due to fire)
• Loss of property in transit
• Forgery or alteration
• Counterfeit currency
• Losses or damages of owned furnishings and equipment (but not due to fire) 
  
 
Credit/ATM
As the number of Credit/ATM cards holders is increasing day after day, so is increasing the exposure to cards fraud or theft.
This cover indemnifies the insured's financial damages caused due to the loss or theft of the respective credit card and its fraudulent use by third parties on the cardholder account. It also covers the direct financial loss caused due to forcible theft to the insured while withdrawing money from the ATM.

Cover
• Credit cards cover
• Keys and/or identification papers
• Mugging