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Disaster Relief for AIG Insurance Companies’ Policyholders

We understand that quality customer service is especially important to you at this time. 

Contact the appropriate AIG customer service unit if: 

  • You need to change your billing address,
  • You need to file a claim,
  • You are receiving benefits or periodic payments or if you are waiting for a claim payment and you need your check mailed to an alternate address,
  • You are an employer sponsoring a voluntary benefits (payroll deduction) plan and have questions, or
  • You have some other customer service need.

Latest Notifications

01.04.2016 - Important Information for Illinois Policyholders Affected by Recent Flooding in the Counties of Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Pike, Randolph, Richland, Sangamon, St. Clair, and Vermilion

In response to Illinois Bulletin 2015-13, the AIG Insurance Companies (the “Companies”) are suspending policy cancellations and non-renewals for affected policyholders until February 29, 2016 as a result of recent flooding in the counties of Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Pike, Randolph, Richland, Sangamon, St. Clair, and Vermilion. For any cancellation issued on or after December 29, 2015 on any in-force policy issued to an affected policyholder, the Companies have withdrawn the cancellation and reinstated the policy with no lapse in coverage. Normal cancellation and non-renewal procedures will resume on February 29, 2016. In addition, affected policyholders will be granted an extension of any provisions that impose a time limit for an insured or claimant to perform any act for 60 days from December 29, 2015.  


If an affected policyholder should have a complaint regarding any disaster-related dispute or issue, they may contact the Illinois Department of Insurance toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf.