The UK Zone's Claims team triumphed at the Commercial Insurance Awards 2015, winning 'Claims Team of the Year' at a gala dinner and awards ceremony held in London on March 5.
The 'Claims Team of the Year' category focuses on teams that deal with claims from brokers, insurers, and loss adjusters that are handled in a timely and efficient manner. The judges look for evidence of real improvements that the team has generated over the year, and a track record of success in bringing satisfaction to clients, creating value for the organization, and instigation of effective internal operations.
Wendy Foley, AIG's Claims & Operations Officer, UK & Ireland, who collected the award said, "On behalf of AIG Claims, I am delighted to accept the 'Claims Team of the Year' for the Commercial Insurance Awards 2015. This award recognizes the bold decision taken by AIG to invest in claims and build an operating model that allows us to deliver an outstanding claims service to our customers. It also recognizes the hard work and dedication of every single claims member to deliver on this achievement.
"This began with listening to our customers, who told us that they wanted a more expert, streamlined and efficient service, as well as allowing the opportunity to build a closer relationship with the claims team through strategic discussions, and understanding their business and needs."
Wendy continued, "Winning this award strengthens our resolve to progress this dynamic and proactive process. While we acknowledge that this change is a journey and not a destination, it is built on the bedrock of our belief in our claims team, who challenge us to continually improve. This ensures that what we have and continue to build is all with the customer at the center. "