AIG’s Individual Retirement business has won DALBAR’s Annuity Service Award for the 10th consecutive year, and #1 ranking for its variable annuity investor statement for the 15th consecutive year.
Brendan Yeager, Director at DALBAR, said, “Earning the Annuity Service Award for 10 years in a row shows a real commitment to the customer experience. This continuing tradition of excellence is proof that AIG puts the customer first and consistently delivers outstanding customer service.”
Gabe Lopez, SVP Operations for Individual Retirement, said, “Consistency is a true mark of excellence. It signifies we are continually focused on providing a high level of service and demonstrates we’re the company most capable of meeting customers’ retirement needs.”
Tina Haley, VP Product Management, whose area manages the content of the investor statement added, “Our quarterly investor statement is a critical communication for more than 430,000 clients. It’s a prime opportunity for AIG to convey information that’s relevant and easy to understand.”
*Individual Retirement is part of AIG’s Consumer Insurance business.